Customer Success Associate Ii

hace 1 mes


Ciudad de México Gigamon A tiempo completo

Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast,
stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which
closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the
cloud. With visibility across their entire hybrid cloud network, organizations can improve customer
experience, eliminate security blind spots, and reduce cost and complexity. Gigamon has been
awarded over 90 technology patents and enjoys world-class customer satisfaction with more than
4,000 organizations, including over 80 percent of the Fortune 100 and hundreds of government and
educational organizations worldwide.

Gigamon’s Customer Success Team is responsible for ensuring we provide the highest quality
customer experience wherever and whenever our customers need us. The Customer Success Associate
is a part of that team and is a key player in helping our customers achieve their objectives.
You will walk the path with our customers on their journey to learn, adopt, and maximize their
Gigamon technology investment. You are their voice and advocate. Partnering with our Sales, Channel
Partners, and Global Services (Professional Services, Education Services, Technical Support) during all
phases of the customers subscription lifecycle, you will ultimately help guide customers to the
successful attainment of their desired business outcomes. You will help them achieve value recognition
and identify customer growth opportunities in-line with their objectives and needs.

**Responsibilities**:

- Influence the customer lifecycle by executing on predefined enablement and nurturing
activities, advocating internally for the customer, and incorporating industry best practices
- Proactively manage customer accounts through lifecycle stages
- Engage internal resources to assist with enablement or help mitigate any issues
- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing
improvement of products and services
- Monitor Customer Health Metrics and intervene as early as possible when risks and problems
arise
- Improve subscription activation rates, time to value, adoption, revenue retention, renewal
rates, & reduce churn
- Influence future lifetime value through higher product adoption.
- Improve overall customer satisfaction and drive new business growth through greater
advocacy & reference-ability
- Complete ongoing upskilling to meet agreed Key Performance Indicators (KPIs)
- Help build scalable Customer Success operations for global customer base
- Contribute to ongoing process improvement by providing feedback and suggestions that will
result in increased efficiency and/or improved customer experience
- Collaborate cross functionally with our Sales, Channel Partners, Global Services (Professional
Services, Education Services, and Technical Support) teams to deliver an exceptional customer
experience

**Qualifications**:

- 2-4 years of customer service or success / administrative experience: you always want to go
the extra mile to ensure that the customer is happy, and they feel supported
- First class attention to detail with excellent organizational skills and a proven work ethic
- Highly self-motivated and able to work autonomously and professionally both remotely and in
an office/team environment (3 days per week), based in Mexico City
- Excellent interpersonal and problem-solving skills, determination, and tenacity
- Understanding of all aspects of the customer lifecycle
- Ability to follow prescriptive processes and react accordingly to new situations
- Customer-centric and proactive team player that possesses an empathy to drive customer
loyalty and adoption
- Exceptional follow-through with the ability to drive simultaneous and competing customer
requests in a high-paced environment
- Demonstrate problem-solving skills from discovery & exploration through resolution and
implementation
- Ability to build maintain strong customer relationships
- Proven background in the ability to execute despite ambiguity and obstacles
- Highly organized, detail oriented and customer service focused
- Understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and development
& Customer Success tools.
- Relevant Associate’s or Bachelor’s degree, or 2-4 years of applicable customer service/success
experience
- Available to work U.S. business hours
- Knowledge of the cybersecurity, cloud, and networking markets is a plus
- Fluent written and spoken English language

LI-RT1

LI-mexicocity

LI-Mexico



  • Ciudad de México, Ciudad de México CARTO A tiempo completo

    Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the "where" and the "why" of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Ford, KFC, Verixon, Vodafone,Decathlon, and Coca-Cola to...


  • Ciudad de México CARTO A tiempo completo

    Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the “where” and the “why” of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Ford, KFC, Verixon, Vodafone,Decathlon, and...


  • Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...


  • Ciudad de México clara.com A tiempo completo

    We are looking for a Customer Success Associate who will: Develop a sustainable relationship with companies Positions Clara as the most important spend management company Responsible for managing and prospecting new companies Development of sell-in, sell-out, and portfolio analysis Developing & executing sales, and marketing plans with partners to...


  • México Sofía A tiempo completo

    We are seeking a motivated and customer-focused person to join our team as a Customer Success Associate. The ideal candidate will be enthusiastic about building strong relationships with our clients, ensuring their satisfaction, and driving value through our journey. This role offers an exciting opportunity to collaborate with cross-functional teams, make a...

  • Associate Ii

    hace 1 mes


    Ciudad de México Santander A tiempo completo

    Associate II Country: Mexico **WHAT YOU WILL BE DOING** 1. Mínimo 4 años de experiência en alguna área de expertis de de Santander Corporate & Investment Banking:Global transactional banking, Mercados, Global Debt Financial, ACPM, Corporate Investment Banking, COO. 2. Desempeñar funciones complejas y/o de especialización técnica elevada en alguna...


  • Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • Ciudad de México Thomson Reuters A tiempo completo

    Associate Customer Success Executive Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. ...

  • Customer Success Manager

    hace 23 horas


    Ciudad de México SAS A tiempo completo

    : **Customer Success Manager - Hybrid** **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to an Initial Public Offering (IPO) in 2024. If you're...


  • Ciudad de México Rarible, Inc. A tiempo completo

    Interested in building Web 3 with us? The next few years in crypto, NFTs, and Web3 belong to builders and believers — not short-term speculators. At Rarible, we believe that Web 3 will spread only when teams create excellent infrastructure, fill gaps, and provide solutions that benefit communities and create a better internet for everyone. If this...

  • Customer Success

    hace 1 mes


    Ciudad de México MRB A tiempo completo

    Importante Consultoria de Tecnología, te invita a formar parte de su equipo de trabajo...CUSTOMER SUCCESSRequisitos:·Escolaridad: Lic. Sistemas o Ing. Sistemas o Lic. Administración de Empresas.· Conocimiento profundo de los productos o servicios de la empresa.· Familiaridad con las herramientas de gestion de relaciones con el cliente CRM.·...


  • Ciudad de México Hootsuite A tiempo completo

    We're looking for a Customer Success Manager to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while...


  • Ciudad de México High Flow A tiempo completo

    Importante empresa líder de tecnología ubicada en CDMX, se encuentra en la búsqueda de un Head of Costumer Success Será responsable de maximizar el valor que la empresa entrega a sus clientes. También será r esponsable absoluto de estrategia, procesos, operación y gestión de talento para lograr los objetivos del área de Customer Success. ...


  • Ciudad de México DiliTrust A tiempo completo

    For over 20 years, DiliTrust has been supporting legal departments in their  digital transformation and is one of the world´s leader in LegalTech. We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries. Are you passionate about digital innovation and customer...

  • Customer Success

    hace 1 mes


    Miguel Hidalgo, Ciudad de México MRB A tiempo completo

    Importante Consultoria de Tecnología, te invita a formar parte de su equipo de trabajo... CUSTOMER SUCCESS Requisitos: ·Escolaridad: Lic. Sistemas o Ing. Sistemas o Lic. Administración de Empresas. · Conocimiento profundo de los productos o servicios de la empresa. · Familiaridad con las herramientas de gestion de relaciones con el cliente CRM. ·...


  • Ciudad de México Medium A tiempo completo

    dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México Aspen Technology A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • Ciudad de México Wood Mackenzie A tiempo completo

    Company Description Wood Mackenzie is the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision-making. Our dedicated oil, gas and LNG, power and renewables, chemicals, metals, and mining...


  • Ciudad de México Infor A tiempo completo

    **General information**: - Country Mexico- City Mexico City- Department Maintenance Business- Job ID 32463**Description & Requirements**: Responsible for providing Infor customers with guidance and helping customers achieve maximum value from their Infor investment. Build repeatable support and services for customers to minimize disruption, maximize the...


  • México RPMGlobal A tiempo completo

    Transforming the Future with the Convergence of Simulation and Data Customer Success Manager (Data Analytics) Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...