Learning Manager

hace 2 meses

Cuauhtémoc CDMX, México HSBC A tiempo completo

-Job description

**Learning Manager**

**Role Purpose**

**A trusted Learning Manager and SME who partners with Learning Relationship Managers and Key Business Stakeholders to create and execute effective learning strategies. Ensure that the training and development programs drive the Learning agenda to meet business goals integrating global and regional strategy while adhering to local requirements. The job holder needs to ensure HSBC is equipped to meet these challenges better than its competitors. Failure to do so will create major productivity and profitability challenges in the next 5-10 years.**

**Principal Accountabilities**:

- Have a solid understanding of instructional design and be able to guide and create effective learning programs and materials. This includes structuring content, identifying learning and skills goals, selecting the most appropriate strategies and methodologies, and implementing educational technology when relevant.
- Support the different business lines and Global Learning Academies, during the Annual Learning Plan for the country.
- Support the senior Learning team in data analysis, business, and economic trends to help in decision making and learning interventions.
- Provide the relevant info for the different committees and audit requirements country level.
- Work with regional teams to develop key initiatives to achieve Business & Functions goals.
- Identify and develop vendors and solutions at a country level.
- Strong cross-cultural competence to collaborate and leverage the work with colleagues across regions and bring to the region the best practices to implement**.**

**Operational Effectiveness & Control**
- Review and continuously seeks to improve Learning processes.
- Execution of standard Learning MI and reporting.
- Reports on the project management and execution of group-wide learning initiatives.
- Ensures compliance with regulatory and bank policies, monitoring audit and risk management reports and initiating corrective actions where necessary.
- Ensure that learning interventions are in line with any rules or regulations applicable for the country.
- Monitor learning quality, ensuring the Service Level Agreements are being adhered to, by working with Learning Operations team.
- Plan, organize and supervise the design and development projects of learning programs and resources, ensuring that deadlines, budgets, and quality standards are met.
- Assess the effectiveness and impact of learning programs using relevant metrics and analysis.
- Stay updated on the latest trends and best practices in the field of learning design and seek opportunities to enhance the processes and methods used.
Requirements

**Knowledge & Experience**
- A bachelor’s degree in HR/Psychology/Organisational Development and/or business disciplines
- A minimum of 5+ years HR experience with focus on talent and development
- Instructional Design Knowledge. Have a solid understanding of instructional design principles and theories, as well as best practices in the field.
- Data Analysis and Management, creation and analysis of learning dashboards and reports.
- Working experience in a large or complex organisation, ideally international.
- Experience in project managing and coordinating delivery through others.
- Third party vendors coordinating experience.
- **English fluency is mandatory**.
- Proficiency in MS Office (Outlook, Excel, PowerPoint, Teams, PowerBI)

At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.

At HSBC we are aimed at guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.

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