Senior Service Delivery Consultant

hace 3 días

City, México Simcorp A tiempo completo

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,200+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Why this role is important to us

At SimCorp, we support some of the biggest financial institutions in the world to be successful by simplifying their investments, accounting, and operations. Currently SimCorp is transforming the way we deliver services to our clients.

We are looking for a highly motivated IT consultant to support our Configuration Deployment Service (CDS) team. You will work in our global SaaS Operation delivery unit consisting of various cross-located teams. The CDS Team delivers high quality services towards our clients by supporting different deployment scenarios for our cloud environments, in which configuration is promoted from source to target environment in a highly automated procedure.

You will support clients and our service team remotely from our offices and have direct client contact. You will participate in deployment meetings with the client and work closely with the clients and our CDS experts in SimCorp globally to provide excellent solutions for our clients.

What you will be responsible for- Supporting our CDS team to be efficient and accountable for service delivery across different time zones- Taking ownership in configuration deployments and actively contributing to service deliveries and client meetings- Planning and preparation of deployment windows together with the client and the team- Creating configuration packages based on client definition and follow up on deployments- Documentation and reporting in line with the defined service procedures- Collaborating with the Service Owners and client stakeholders- Advise on process improvements based on lessons learned from daily operation- Play an active part in our global Configuration Deployment Service network

What we value (our requirements)- Master in Computer Science, Natural Science, Economics or similar qualification-
- Strong technical affinity, you are eager to engage and learn new technical content- You have already worked in a Windows Server environment and may have had first touchpoints with cloud technology- You are interested in or have already basic knowledge about processes in the investment industry and an interest to expand this- You are Service-minded and have a positive mindset, you are experienced to work in ITIL framework- You enjoy working in a fast-paced environment and having a considerable impact on the results and solutions- Excellent analytical skills and a solution and result oriented attitude- You are able to prioritize tasks to ensure that deadlines are met- You are fluent in English (oral and written)

Nest Steps

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

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