Service Delivery Manager

hace 6 meses

City, México Adenza A tiempo completo

Calypso Technology and Axiom SL have merged to form a new company, Adenza.

Play
00:00
- 01:07

Mute
Enter fullscreen
Play

Division Overview
Product & engineering works towards delivering a powerful yet flexible technology platform keeping the needs of the end customer in mind. Our development teams ensure that all the codes are delivered with the highest quality. Product managers are home to technical experts who work together to design and build our software and product roadmap, whereas our QA team is constantly aimed at enhancing the quality of our platform delivery through test methodologies for implementations, upgrades, and migrations.

Team and Role Overview
We are looking for a Service Delivery Analyst to assist a growing team of Service Delivery Analysts responsible for providing best-in-class service to the largest financial institutions across the globe. If you have the curiosity to learn new technology and thrive in building new relationships, this position may be right for you.

**Responsibilities**:
Generate CapCloud service reports in line with the Service Management framework
Assist management in monitoring the CapCloud Service KPIs
Act on trends and deviations, and identify and lead a program of continual service improvement for the CapCloud service
Work closely with the technical teams to aggregate data from monitoring tools
Perform basic analysis on service performance metrics
Lead / Present periodic CapCloud Service Review meetings
Update CapCloud document folders with new contracts / documents / procedures.
Skills And Requirements
Excellent communication (written and verbal) and presentation skills
Problem-solving skills and a solution-oriented approach.
Well-developed analytical skills and the ability to provide clarity to complex issues
At least 3 years in a technical support environment for a managed infrastructure or cloud-based solution provider operating within the regulated financial community, ideally supported by experience with ITIL or ISO 20000
Ability to articulate and communicate complex problems and solutions in a simple, logical manner. - Strong organization skills and capable of handling multiple projects
Demonstrable analytical skills
An ability to meet deadlines, logically tackle problems, and set priorities
Experience working in an Operations Service Delivery environment
Experience with Microsoft Office 365 Suite particularly PowerPoint and Excel
Experience extracting metrics from ITSM systems
Desirable Criteria
Understanding of financial regulatory reporting practices and regulatory environments
Good knowledge of public cloud infrastructure

**Knowledge of the following**: Datadog AWS Cloud Watch Jira Service Desk Salesforce Service Cloud (SFSC) SharePoint Confluence
More About Us

**Why Apply**:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
LI-PS1
About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.

With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.

  • IT Service Delivery Manager

    hace 5 meses

    Mexico City Nuvit Service A tiempo completo

    IT SERVICE DELIVERY MANAGERA service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPI's and managing budgets.ACTIVITIES* Managing the...

  • Service Delivery Manager

    hace 5 meses

    Mexico City Publicis Sapient A tiempo completo

    Job Description Are you a proactive and customer-focused professional with a passion for service excellence? Do you have a track record of successfully managing and enhancing service delivery for clients? If so, we want to hear from you! As a Service Delivery Specialist, you will play a pivotal role in ensuring the successful delivery of our services...

  • Service Delivery Manager

    hace 5 meses

    City, México Adenza A tiempo completo

    Calypso Technology and Axiom SL have merged to form a new company, Adenza.  Play 00:00 01:07 Mute Enter fullscreen Play  Division Overview Product & engineering works towards delivering a powerful yet flexible technology platform keeping the needs of the end customer in mind. Our development teams ensure that all the codes are delivered with the...

  • DevOps Service Delivery Manager

    hace 3 meses

    Mexico City Publicis Sapient A tiempo completo

    Job Description Your Impact: Client Relationship Management: Serve as one of the primary POCs for client inquiries and concerns as regards of the DevOps cycle and Cloud Infrastructure.Understand client needs and ensure that service delivery aligns with their expectations.Advise clients on cloud architecture and the DevOps cycle at a high level,...

  • Service Delivery Manager

    hace 2 meses

    Mexico City NSC Global A tiempo completo

    Responsibilities : To coordinate all resources of the tower (including off-shore) To orchestrate end-to-end-services for the involved towers (top of stack) Manage the cooperation between Towers to ensure usage of standard methods and tools wherever applicable Ensure that account specific processes are applied at all relevant scope  Evaluate and...

  • Operations Service Manager

    hace 5 meses

    Mexico City Trax A tiempo completo

    About The Position The Position: Operations Service Manager About Trax Trax’s mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax’s retail platform allows customers to understand what is happening on shelf, in every store, all the time so they...

  • IAM Manager

    hace 5 meses

    Mexico City Nuvit Service A tiempo completo

    IAM MANAGERThe identity and Access Management ( IAM) Manager will be responsible to ensure that all Identity, Privilege and Access management operates efficiently, reliably and in compliance with required regulations, policies, and processes to support FCB's Business , security & integrity of the IT operationsACTIVITIES * Discover , refine and analyze...

  • Technical Delivery Manager

    hace 2 meses

    City, México UST Global A tiempo completo

    1 Opening- Mexico City**Role description**: **Technical Delivery Manager** **Delivery Manager I** **Who We Are**: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered...

  • Delivery manager

    hace 4 semanas

    Mexico City NVB A tiempo completo

    DELIVERY MANAGERProfesional con 7 años de experienciaCertificaciones: PMP, SCRUM, deseable ITIL 4Trabajo previo en el rol de SDC, SDM, Engage Manager en empresas de tecnologíaCapacidad analítica y estratégica, manejo de presión, excelente relacionamiento con el clienteInglés avanzadoSalario de $49,000 MXN brutosPrestaciones:Contratación directa con...

  • Service Now

    hace 5 meses

    Mexico City Nuvit Service A tiempo completo

    SERVICE NOWAutomates and optimizes technology service operations. Automate service operations to improve productivity and ofter employees a superior work experienceACTIVITIES * Develop, enchance, operate and maintain an accurate Configuration Management Database* Provide technical services within the ServiceNow ITOM Suite* Build custom probes and patterns to...

  • Technical Delivery Manager

    hace 3 meses

    City, México UST Global A tiempo completo

    1 Opening- Mexico City**Role description**: **Technical Delivery Manager** **Delivery Manager I** **Who We Are**: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered...

  • Principal Service Delivery Management Consultant

    hace 6 meses

    Mexico City Oracle A tiempo completo

    To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams. Represent the customer as a single point of...

  • IT Solution Delivery and Applications Manager

    hace 2 meses

    City, México Sephora A tiempo completo

    **Summary**: **Key Responsibilities**: **Leadership and Team Development**: - Inspire and Empower - Cultivate Collaboration - Set Clear Expectations **Solution Delivery and Project Management**: - Orchestrate Project Execution: Oversee the entire project lifecycle, from initiation to deployment and support. - Drive Complex Projects: Lead the planning,...

  • Manager IAM

    hace 5 meses

    Mexico City Nuvit Service A tiempo completo

    IAM Manager An Infrastructure compliance analyst is responsible for the preparation and support of IT operations solutions and services-physical or virtual-according to industry and organizational best practices standards, service requirements and key performance indicators (KPLs) throughout the product life cycle.ACTIVITIES* Creating and maintaining...

  • Delivery Manager

    hace 2 meses

    Mexico City Azka IT Consulting A tiempo completo

    AZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Delivery Manager Requisitos:Licenciatura e Ingeniería en sistemas computacionales o afín (títulado)Inglés conversacional (intermedio alto - avanzado)6 años de experiencia en cargos o roles...

  • Delivery Manager IAM

    hace 6 meses

    Mexico City Cybolt A tiempo completo

    Delivery Manager IAMCybolt, somos una empresa integradora en soluciones en ciberseguridad, estamos estamos buscando un Especialista en Renovaciones apasionado por la seguridad de la información y con experiencia en Identity Access Management (IAM). En este rol, serás responsable de gestionar y renovar las relaciones con nuestros clientes en el ámbito de...

  • Lar Senior Service Manager

    hace 5 meses

    City, México AIG A tiempo completo

    Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...

  • Delivery Manager

    hace 3 semanas

    Mexico City NTT DATA A tiempo completo

    Job Description NTT Data Company, somos todas las personas que la formamos. Un equipo de más de 139.000 profesionales, tan diverso cómo diversos son los 50 países en los que estamos presentes y los diferentes sectores en los que desarrollamos nuestra actividad; telecomunicaciones, entidades financieras, industria, utilities, energía, administración...

  • Customer Service Manager

    hace 6 meses

    Mexico City AIG A tiempo completo

    Customer Service ManagerWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and...

  • Customer Service Manager

    hace 6 meses

    Mexico City AIG A tiempo completo

    Customer Service ManagerWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and...