Service Now Consultant
hace 1 mes
Job Title: ServiceNow Consultant/Developer (Bilingual English/Spanish)
Location: Remote
Job Type: Full-time
Job Summary:
We are seeking an experienced ServiceNow Consultant/Developer who is fluent in both English and Spanish to join our dynamic IT team. The ideal candidate will have a proven track record of designing, implementing, and maintaining ServiceNow solutions, with deep expertise in Common Service Data Model (CSDM), Employee Center, Catalog Definition, and Service Modeling. You will be responsible for customizing and enhancing our ServiceNow platform to meet business needs, ensuring optimal performance and functionality.
Key Responsibilities:
• ServiceNow Development & Implementation:
• Design, develop, and configure solutions on the ServiceNow platform, focusing on CSDM, Employee Center, and Service Catalogs.
• Implement and maintain Service Models, ensuring alignment with ITIL best practices.
• Customize workflows, develop ServiceNow applications, and integrate them with third-party systems as required.
• Configure Service Catalogs, define services, and manage request workflows.
• CSDM and Service Modeling:
• Apply Common Service Data Model (CSDM) standards to align ServiceNow data with the organization’s service management strategy.
• Develop and maintain a logical service model using CSDM principles.
• Work closely with stakeholders to define and enhance the Service Model to reflect accurate relationships and dependencies.
• Employee Center:
• Design and implement solutions within the Employee Center module to improve employee experience and self-service capabilities.
• Enhance the user interface and workflows to provide an intuitive, seamless service experience for employees.
• Consulting and Stakeholder Engagement:
• Collaborate with business stakeholders to gather and analyze requirements, translating them into technical solutions on the ServiceNow platform.
• Provide technical guidance and support to the IT and business teams during the deployment of ServiceNow functionalities.
• Maintenance & Troubleshooting:
• Perform ongoing maintenance of the ServiceNow platform, ensuring system performance, availability, and security.
• Troubleshoot and resolve issues related to platform configuration, data integrity, and performance.
Requirements:
Skills and Competencies:
• Technical Skills:
• Expertise in configuring and managing ServiceNow CSDM, Service Catalogs, and Employee Center.
• Strong knowledge of ServiceNow Service Model configuration and best practices.
• Proficiency in designing and developing workflows, integrations, and custom applications on the ServiceNow platform.
• Ability to create custom business rules, client scripts, UI policies, UI actions, and service portal pages.
Qualifications:
• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Experience:
• 5+ years of hands-on experience as a ServiceNow Consultant/Developer with expertise in CSDM, Employee Center, Catalog Definition, and Service Modeling.
• Proven track record of designing and implementing ServiceNow solutions, including advanced configurations and customizations.
• Experience working in an ITIL-based environment and implementing best practices for IT Service Management (ITSM).
• Experience in scripting using JavaScript, HTML, AngularJS, or other relevant languages in ServiceNow development.
• Languages:
• Bilingual in English and Spanish: Must be fluent in both languages (written and spoken), as the role involves working with global teams and communicating technical concepts clearly in both languages.
• Certifications (Preferred):
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM, CSM, or relevant module
• ITIL Foundation Certification
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