Service Now Consultant

hace 1 mes


Mexico City Terss A tiempo completo

Job Title: ServiceNow Consultant/Developer (Bilingual English/Spanish)


Location: Remote


Job Type: Full-time


Job Summary:


We are seeking an experienced ServiceNow Consultant/Developer who is fluent in both English and Spanish to join our dynamic IT team. The ideal candidate will have a proven track record of designing, implementing, and maintaining ServiceNow solutions, with deep expertise in Common Service Data Model (CSDM), Employee Center, Catalog Definition, and Service Modeling. You will be responsible for customizing and enhancing our ServiceNow platform to meet business needs, ensuring optimal performance and functionality.


Key Responsibilities:


               •            ServiceNow Development & Implementation:

               •            Design, develop, and configure solutions on the ServiceNow platform, focusing on CSDM, Employee Center, and Service Catalogs.

               •            Implement and maintain Service Models, ensuring alignment with ITIL best practices.

               •            Customize workflows, develop ServiceNow applications, and integrate them with third-party systems as required.

               •            Configure Service Catalogs, define services, and manage request workflows.

               •            CSDM and Service Modeling:

               •            Apply Common Service Data Model (CSDM) standards to align ServiceNow data with the organization’s service management strategy.

               •            Develop and maintain a logical service model using CSDM principles.

               •            Work closely with stakeholders to define and enhance the Service Model to reflect accurate relationships and dependencies.

               •            Employee Center:

               •            Design and implement solutions within the Employee Center module to improve employee experience and self-service capabilities.

               •            Enhance the user interface and workflows to provide an intuitive, seamless service experience for employees.

               •            Consulting and Stakeholder Engagement:

               •            Collaborate with business stakeholders to gather and analyze requirements, translating them into technical solutions on the ServiceNow platform.

               •            Provide technical guidance and support to the IT and business teams during the deployment of ServiceNow functionalities.

               •            Maintenance & Troubleshooting:

               •            Perform ongoing maintenance of the ServiceNow platform, ensuring system performance, availability, and security.

               •            Troubleshoot and resolve issues related to platform configuration, data integrity, and performance.



              



Requirements:

Skills and Competencies:


               •            Technical Skills:

               •            Expertise in configuring and managing ServiceNow CSDM, Service Catalogs, and Employee Center.

               •            Strong knowledge of ServiceNow Service Model configuration and best practices.

               •            Proficiency in designing and developing workflows, integrations, and custom applications on the ServiceNow platform.

               •            Ability to create custom business rules, client scripts, UI policies, UI actions, and service portal pages.


Qualifications:


               •            Education:

               •            Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

               •            Experience:

               •            5+ years of hands-on experience as a ServiceNow Consultant/Developer with expertise in CSDM, Employee Center, Catalog Definition, and Service Modeling.

               •            Proven track record of designing and implementing ServiceNow solutions, including advanced configurations and customizations.

               •            Experience working in an ITIL-based environment and implementing best practices for IT Service Management (ITSM).

               •            Experience in scripting using JavaScript, HTML, AngularJS, or other relevant languages in ServiceNow development.

               •            Languages:

               •            Bilingual in English and Spanish: Must be fluent in both languages (written and spoken), as the role involves working with global teams and communicating technical concepts clearly in both languages.

               •            Certifications (Preferred):

               •            ServiceNow Certified System Administrator (CSA)

               •            ServiceNow Certified Implementation Specialist (CIS) – ITSM, CSM, or relevant module

               •            ITIL Foundation Certification




  • Service Now

    hace 5 meses


    Mexico Nuvit Service A tiempo completo

    SERVICE NOW Automates and optimizes technology service operations. Automate service operations to improve productivity and ofter employees a superior work experience ACTIVITIES * Develop, enchance, operate and maintain an accurate Configuration Management Database * Provide technical services within the ServiceNow ITOM Suite * Build custom probes...

  • Service Now

    hace 5 meses


    Mexico City Nuvit Service A tiempo completo

    SERVICE NOWAutomates and optimizes technology service operations. Automate service operations to improve productivity and ofter employees a superior work experienceACTIVITIES * Develop, enchance, operate and maintain an accurate Configuration Management Database* Provide technical services within the ServiceNow ITOM Suite* Build custom probes and patterns to...

  • Infrastructure Code

    hace 2 meses


    Mexico City Nuvit Service A tiempo completo

    Infrastructure Code/Automation EngineerTest Automation Engineer to create and test automation cases for infrastructure and service monitoringResponsibilities:- Perform automation testing of web based and mobile applications.- Design, develop and execute automation scripts- Responsible for creating automated tests for web/mobile applications.- Review...


  • Mexico City SAP A tiempo completo

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Voice Comm

    hace 2 meses


    Mexico City Nuvit Service A tiempo completo

    VOICE- COMMWe are looking for a technical support enginner to provide enterprise-level assitance to our customers. You will diagnose andresolve software and hardware issues and help our customers install applications and programsACTIVITIES* Support IT Platforms, Integration and Digital Services by applying best practices and solutions.* Provide robust...

  • SAP Security

    hace 6 meses


    Mexico City Thomson Reuters A tiempo completo

    About the Role In this opportunity as an SAP Security - Service Management, Consultant , you will: Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability. Collaborate with different partners and teams to implement IT standards (operational,...


  • Mexico City Thomson Reuters A tiempo completo

    About the Role In this opportunity as an SAP Manufacturing- Service Management, Consultant you will: Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability. Collaborate with different partners and teams to implement IT standards (operational,...

  • SAP ABAP Consultant

    hace 2 semanas


    Mexico City Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Mexico City VISA A tiempo completo

    Job Description And Responsibilities Consultant, Technical Solutions, is a vital role within our company, acting as the main technical liaison for Cybersource’s clients, whether merchants, acquirers, or payment facilitators. Cybersource is part of Visa Acceptance Solutions, and you as Consultant, Technical Solutions, will be responsible for owning...

  • IT Service Desk Agent

    hace 6 meses


    Mexico City Connectingology A tiempo completo

    As a Service Desk Agent, you will be responsible for providing expert solutions to technology problems reported.The Service Desk Agent is responsible for providing superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems. Also responsible for maintaining a knowledge-based system of common...


  • Mexico City Oracle A tiempo completo

    To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams. Represent the customer as a single point of...


  • Mexico City Veeva Systems A tiempo completo

    The Role Veeva is looking for a Managed Services Consultant who wishes to become an expert in our Commercial Cloud product suite and who has a passion for helping customers achieve their business vision. The Managed Services Consultant provides offsite, post-go-live application administration for our customers in terms of Veeva Commercial Cloud products,...

  • Service Assistant

    hace 1 mes


    Mexico City Bruker A tiempo completo

    Overview As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We...

  • Service Assistant

    hace 2 semanas


    Mexico City Bruker A tiempo completo

    Overview As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We...


  • Mexico City Oracle A tiempo completo

    As a Cloud Master Sales Consultant, the main activities to perform in this role are: Analyze the Customer’s Cloud Maturity and propose a roadmap to perform a transformation.  Advise to customers about the journey to cloud and adoption.  Understand the addressable market for the solutions and build upon the CSS service Portfolio. Contribute to...


  • Mexico City Nuvit Service A tiempo completo

    Sr Software Engineer for automation projects.Responsibilities•Prepare detailed specifications from which automation scripts will be written.•Design, code, debug, test, document and maintain complex automation scripts.•Formulate and define system scope and objectives.•Research and resolve production problems.•Perform moderate to high degree of...

  • Solution Consultant

    hace 7 días


    Mexico City ServiceNow A tiempo completo

    Job DescriptionAs a member of the Digital Solutions Consulting team, you will provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements. The Digital SC will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to...


  • Mexico City Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Infrastructure Code

    hace 5 meses


    Mexico Nuvit Service A tiempo completo

    Infrastructure Code/Automation Engineer Test Automation Engineer to create and test automation cases for infrastructure and service monitoring Responsibilities: - Perform automation testing of web based and mobile applications. - Design, develop and execute automation scripts - Responsible for creating automated tests for web/mobile applications. - Review...

  • SAP ABAP Consultant

    hace 2 semanas


    Mexico City Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...