Technology Support Engineer
hace 3 semanas
At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.
People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.
**Job ID** R0121746**Date posted** 05/20/2024**Location** Delegación Cuajimalpa de Morelos, Mexico City**Job Description/Role Profile**
**Job/Position**:
Associate Solutions Engineer (job profile title)
Technology Support Engineer (Business title)
**BU/Organization**:
GDT
**Department**:
Workforce Technology Support
**Line Manager’s Position Title**:
Service Delivery Partner
- Area/Country/City
**Location**
Base in Country
**_ OBJECTIVES/PURPOSE_**
- Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:
- End User Support
- Hardware troubleshooting and repair
- Operating systems and software
- Tools and processes
**_ ACCOUNTABILITIES: _**
- Investigates issues, analyzes solutions and implements technical changes on small projects.
- Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
- Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
- Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
- Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
- Support on meeting rooms and meeting events
- Ensures that system improvements are successfully implemented.
- Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
- Works under moderate guidance and direction.
- Understands key IT and Business objectives / goals and uses this knowledge within its own working field.
**_ RELATED TO THIS ROLE _**
- Provide regular updates on planned Initiatives and reports on Workforce Technology Support and projects.
- Ensure data accuracy on managed services
**_ DIMENSIONS AND ASPECTS_**
**Technical/Functional (Line) Expertise**
- Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.
**Leadership**
- Oversee day-to-day operations and performance
- Objective performance self-evaluation
- Develop self and colleagues by available trainings and knowledge sharing.
- Support training needs identified with the business.
- Provide Voice of the Customer feedback and continuous improvement opportunities.
**_ EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:_**
**Required**:
- Associate degree or equivalent.
- 1 to 3 years of relevant experience.
- Good oral and written communications skills, with analytical and problem solving skills.
- Ability to write and speak in the English and local language.
- Efficient time management and coordination of tasks, working in a global IT environment.
- Professional vocational training in Computer Science.
- Work continuously to enhance own skills and take proactive ownership
- Excellent customer management skills
**Preferred**:
- Bachelor Degree/Masters
- Working knowledge of ITIL
- Pharmaceutical industry and/or drug development business experience is a plus.
**LICENSES/CERTIFICATIONS**:
**PHYSICAL DEMANDS**:
**TRAVEL REQUIREMENTS**:
- Access to transportation.
- Travel to other Takeda locations could be required
**Locations**: MEX - Santa Fe
- ** Worker Type**: Employee
- ** Worker Sub-Type**: Regular
- ** Time Type**: Full time
-
Technology Support Engineer
hace 3 semanas
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Cloud Desktop Support Engineer
hace 1 semana
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Cloud Desktop Support Engineer
hace 1 mes
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Microsoft L3 Support Engineer
hace 1 semana
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Microsoft L3 Support Engineer
hace 1 mes
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Macos/ios L3 Support Engineer
hace 1 semana
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Macos/ios L3 Support Engineer
hace 1 mes
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Microsoft L3 Support Senior Engineer
hace 1 semana
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Microsoft L3 Support Senior Engineer
hace 1 mes
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Data Engineer with Tm1
hace 4 días
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**Data Engineer with TM1** **The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center...
-
Cloud DevOps Engineer
hace 1 mes
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**Cloud DevOps Engineer** **The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-driven capabilities, we are improving the lives of millions of patients around the world. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability...
-
Practicante de IT Support
hace 1 semana
Cuajimalpa, México Volvo Group A tiempo completoMexico **Position Description** **IT Support Trainee** **About us** In Volvo Financial Services we believe that relationships, hard work and technological innovation will lead the way into the future to keep you connected, successful and moving forward. Making your life easier matters. This is your opportunity to be a key contributor to the business...
-
Practicante de IT Support
hace 1 mes
Cuajimalpa, México Volvo Group A tiempo completoMexico **Position Description** **IT Support Trainee** **About us** In Volvo Financial Services we believe that relationships, hard work and technological innovation will lead the way into the future to keep you connected, successful and moving forward. Making your life easier matters. This is your opportunity to be a key contributor to the business...
-
Sr Software Engineer
hace 23 minutos
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**Senior Software Engineer** **The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-driven capabilities, we are improving the lives of millions of patients around the world. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability...
-
Senior Data Engineer
hace 1 mes
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**Senior Data Engineer (Operations)**: **The Future Begins Here**: At Takeda, we are creating a future-ready organization, one that evolves at the speed of science and technology using data and digital to meet the needs of patients, our people, and the planet. To make that happen, we need your help. **Join our Innovation Capability Center (ICC) in Santa Fe,...
-
Cloud DevOps Senior Engineer
hace 1 semana
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**Cloud DevOps Senior Engineer** **The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-driven capabilities, we are improving the lives of millions of patients around the world. Mexico City has been selected to be home to Takeda’s recently launched Innovation...
-
Platform Engineer
hace 1 semana
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Platform Engineer
hace 1 mes
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Data Engineer
hace 1 semana
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Data Engineer
hace 1 mes
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...