Model e Field Specialist

hace 6 meses

Naucalpan, México Ford Motor Company A tiempo completo

**Your Impact**:
**Roles & Responsibilities**
- Drive Best-In-Class customer experience at Ford Dealers within a designated region Pickup & Delivery
- Analyze and identify areas of opportunity using data, with the ability to communicate performance, and consult with Market Area/Regional personnel on meeting key objectives via Organizational Meetings, virtual meetings, distribution of reporting and best practices, etc.
- Participate in and support various business growth Dealer meetings: monthly all-Dealer calls, Grass Roots Ready for Retail meetings, Guest Experience Immersion, National Dealer Meeting, etc.
- Collaborate and build relationships with key stakeholders to drive adoption of brand-differentiating customer experiences:

- Market Area/Regional personnel including weekly priority calls
- Marketing, Sales, and Field Operations personnel in the General Office
- Customer Experience and Customer Service General Office Teams
- Present compelling business case proformas and implement programs, events (promotions, incentives, training sessions, etc.), and advertising/merchandising strategies toward meeting/exceeding Customer Experience objectives
- Train and consult Dealers on adoption of technology that support delivery of brand-differentiating customer experiences
- Conduct ongoing analysis of Dealer customer advocacy (NPS) scores to identify areas of improvement, develop and execute action plans
- Support customer handling by ensuring Dealers are familiar with customer handling tools and resources, and escalate concerns where appropriate
- Provide support for Market Area/Regional personnel regarding:

- Communication of programs, events, and training to drive success toward objectives
- Dealer best practices
- Dealer consultation regarding effective implementation of programs and advertising/merchandising (POS) strategies
- Engaging with Dealers to improve delivery of remote experiences like mobile service, pickup and delivery, and online service reservations
- Assist in preparing and presenting business development presentations conducted by the General and Regional Manager (Grass Roots meetings, all-Dealer calls, etc.).

**What You'll Need**:
**Experience, Background & Requirements**
- Bachelor's Degree in Business Administration, Marketing, Sales, Hospitality, or related field of study.
- 3+ years of professional outside/field sales experience required
- Microsoft Office proficiency to aid in effective communication and time management
- Ability to complete work assignments on or before given deadlines
- Effectively manage multiple diverse priorities simultaneously and deliver high quality results on time.
- Strong communication skills in English (both written and verbal)

**Competencies & Skills**
- Strong interpersonal / leadership / organizational skills and competencies
- Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel
- Able to work independently, and with ambiguity
- Strong verbal and written English proficiency
- Experience in the Microsoft Office suite
- Ability to work with accuracy under pressures of time and workload
- Comprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)
- Ability to manage deadlines and timelines with multiple inputs and complexities
- Field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust
- Extraordinary teamwork, collaborative skills and demonstrated behaviors
- Customer service mindset

**Disclaimer**:Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

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