Help Desk

hace 3 semanas

Monterrey, México HRO A tiempo completo

**Responsibilities**
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, until they’ve solved a technical issue
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients

**Requirements and skills**
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- B2B experience
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field (not mandatory but prefered)
- Availability 4:00pm - 1:00am ON SITE

**We offer**:

- Base salary up to $21,600
- Performance Bonus up to $2,000
- $2,000 Hiring Bonus
- MORNING SCHEDULE 7:00am - 4:00pm
- 2 days off
- All law benefits
- Food coupons
- Direct hiring

**Salary**: $18,000.00 - $23,760.00 per month

Ability to commute/relocate:

- 64000, Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Tech Support, Hel Desk or Service Desk: 1 year (required)
- Call Center: 1 year (preferred)

**Language**:

- English (required)

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