IT Support Specialist

hace 3 meses


Tijuana, México Emprego MX A tiempo completo

Descripción y detalle de las actividades
- Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support)
- New computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless modems
- Assist with installing or upgrading the production/Logistics software
- Preparation of reports (anti-virus, bitlocker, PC replacement plan...)
- IT equipment management (Maintain stock level, ordering, dealing with invoices and documenting in asset tracker) -Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software)

Experiência y requisitos

At least 3 years of work within IT support or related/progressive work within IT. At least 1 year in IT service desk or customer facing IT team is desirable. Strong customer service mindset with good troubleshooting and communication skills. Experience with MNC using a centralized governance model highly recommended. Certification and courses related to IT (ITILv4, CompTia A+, Microsoft certs,) is a plus.

Beneficios
- Beneficios de acuerdo a la LFT
- seguro de vida
- comedor
- fondo de ahorro
- transporte
- seguro de gastos médicos

**Número de vacantes** 1

**Área** Informática/Sistemas/TI/Programación/Software

**Contrato** Permanente

**Modalidad** Presencial

**Turno** Diurno

**Jornada** Tiempo Completo

**Horario**
- Tiempo completo
- Turno Matutino
- Lunes a viernes

**Estudios** Carrera con título profesional

**Inglés **Hablado: Avanzado, Escrito: Avanzado

**Disponibilidad p. viajar** No


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