Desktop Support Specialist

hace 1 mes


Tijuana, Baja California, México Iron Service Global Inc A tiempo completo
Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at Iron Service Global Inc. As an IT Field Technician, you will be responsible for providing top-notch technical support to our clients.

About the Role

This is a unique opportunity to work in a fast-paced environment where no two days are the same. You will be working on-site, troubleshooting and resolving technical issues related to hardware and software configurations. Your expertise in Active Directory and desktop support will be essential in delivering exceptional customer service.

Key Responsibilities
  • Install and configure desktops, laptops, mobile devices, and associated peripherals and software.
  • Perform break-fix, desk-side support, IMACD's, data migration, refreshes, etc.
  • Perform on-site updates, configuration changes, or software installations.
  • Provide on-site technical assistance to end-users.
  • Identify potential issues that could adversely impact end-user experience and follow through on action steps to prevent.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g., hardware vendor technicians for warranty repair/replacement).
  • Perform end-user support-related security and controls and compliance-related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts, and stand-by support.
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide on-call support if required outside business hours on a rotational basis.
Requirements
  • 1 year of experience in desktop support.
  • Active Directory experience preferred.
  • Able to commute/relocate to the following area: 22203, Cañón del Padre, B.C.
Salary Information

The salary for this position is estimated to be between $192,000 and $216,000 per year, based on a monthly salary range of $16,000.00 - $18,000.00.



  • Tijuana, Baja California, México Iron Systems A tiempo completo

    Job Overview:We are seeking a skilled Desktop Support Specialist to join our team at Iron Systems. This role is responsible for providing top-notch technical support for our desktop devices, ensuring they run smoothly and efficiently.Estimated Salary:$60,000 - $80,000 per yearResponsibilities:Manage desktop device incidents through to resolution, focusing on...


  • Tijuana, Baja California, México Iron Systems A tiempo completo

    Job DescriptionWe are seeking a highly skilled EUC Desktop Support Specialist to join our team at Iron Systems. As an EUC Desktop Support Specialist, you will be responsible for providing top-notch support and maintenance services for desktop devices, ensuring they run smoothly and efficiently.ResponsibilitiesManage desktop device incidents through to...


  • Tijuana, Baja California, México Tech Domain A tiempo completo

    **Job Overview:**We are looking for an experienced IT & Network Support Specialist to join our team at Tech Domain. The ideal candidate will have a strong background in IT Infrastructure Library and Windows Server Administration, with a focus on utilizing programming techniques for various initiatives.The successful candidate will be responsible for...


  • Tijuana, Baja California, México Integon A tiempo completo

    At Integon, we offer a competitive salary of $65,000 - $85,000 per year.As a Desktop Integration Specialist at Integon, you will be responsible for providing technical support and resolving complex issues related to computer operations and networks. This includes installations, moves, adds, system status, and basic video and audio-conferencing end-user...


  • Tijuana, Baja California, México Usa Vein Clinics A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Helpdesk Support Specialist to join our team at Usa Vein Clinics. As an IT Helpdesk Support Specialist, you will play a crucial role in ensuring the smooth operation of our computer systems and networks.


  • Tijuana, Baja California, México Hussmann Technologies De Baja California, S.A. De C.V. A tiempo completo

    About Hussmann Technologies De Baja California, S.A. De C.V.Hussmann Technologies De Baja California, S.A. De C.V. is a renowned manufacturer of refrigerators from various international brands. We are seeking an experienced IT professional to join our team as a Senior IT Support Specialist.Job Title: Senior IT Support SpecialistEstimated Salary: $30,000 -...


  • Tijuana, Baja California, México Thermo Fisher Scientific A tiempo completo

    Company OverviewWe are a leading life sciences solutions company, dedicated to accelerating discovery and solving complex analytical challenges. Our collaborative environment encourages innovative thinking and drives exceptional results.Job SummaryAs an Administrative Support Specialist, you will play a vital role in our Talent Acquisition team, providing...


  • Tijuana, Baja California, México Enovis A tiempo completo

    Job Title: Custom Support Specialist - Orthopedic Solutions We are seeking a highly motivated and detail-oriented individual to join our team as a Custom Support Specialist in Orthopedic Solutions. In this role, you will work closely with customers, providing exceptional support and guidance to ensure their satisfaction with our products. As a Custom...


  • Tijuana, Baja California, México Fixity Technologies A tiempo completo

    About the JobWe are seeking a highly skilled Technical Support Specialist to join our team at Fixity Technologies.As a key member of our global support team, you will provide exceptional technical support to our customers, troubleshooting and resolving complex issues with our software and systems.


  • Tijuana, Baja California, México NTT DATA Services A tiempo completo

    About the RoleWe are seeking a Technical Support Specialist to join our team in Tijuana, Mexico. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our clients and internal stakeholders.Key ResponsibilitiesInstallation, configuration, and maintenance of hardware and software...


  • Tijuana, Baja California, México Teradata A tiempo completo

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in Tijuana, Mexico. As a key member of our support team, you will be responsible for providing technical assistance to our clients, resolving issues and improving their overall experience with our Cloud Analytics and Database tools.Key ResponsibilitiesApply search tools to...


  • Tijuana, Baja California, México North American Production Sharing De México A tiempo completo

    OverviewNorth American Production Sharing De México is seeking a highly skilled and motivated Recruitment Support Specialist to support our Indirect Recruitment Department.The selected candidate will be responsible for job posting in various job boards, providing job references, and applying psychometric tests through the system.Job DescriptionThis role...


  • Tijuana, Baja California, México Citi A tiempo completo

    Citi is a leading financial institution with a commitment to excellence and innovation. As a Senior Operations Support Specialist, you will play a vital role in providing exceptional support services to our clients.**Job Summary:**The Senior Operations Support Specialist is an intermediate-level position responsible for delivering high-quality operations...


  • Tijuana, Baja California, México NTT DATA A tiempo completo

    About the Job">We are seeking a Desktop Support Technician - Field Tech to join our team in Tijuana, Mexico.">Key Responsibilities:">">Performs basic configuration of desktop / notebook / printers.">Assists with simple parts replacement and repair on desktops / notebooks / printers.">May require travel for field support.">">Requirements:">Basic knowledge of...


  • Tijuana, Baja California, México Ultrasign De Mexico, S.A. De C.V. A tiempo completo

    OverviewUltrasign De Mexico, S.A. De C.V. is seeking a highly skilled and experienced IT Support Specialist to join our team in this challenging role as Help Desk Engineer.


  • Tijuana, Baja California, México Thermo Fisher Scientific A tiempo completo

    **Company Overview**Thermo Fisher Scientific Inc. is a world leader in serving science, with innovative solutions for analytical instruments, laboratory equipment and software.As a Maintenance Support Specialist at Thermo Fisher Scientific, you will be part of our Engineering team responsible for maintaining and improving the efficiency of our manufacturing...


  • Tijuana, Baja California, México GGA Solutions A tiempo completo

    Job OverviewGGA Solutions is seeking a skilled Technical Support Specialist to provide top-notch customer service and technical problem resolution. This is an exciting opportunity for a professional with excellent communication skills and a passion for troubleshooting.Salary InformationThe estimated salary for this position ranges from $45,000 to $65,000 per...


  • Tijuana, Baja California, México Palo Alto Networks A tiempo completo

    About the RoleWe are seeking a highly skilled Cybersecurity Support Specialist to join our team at Palo Alto Networks. This is an exciting opportunity to work with a fast-growing and immensely successful organization that's committed to protecting every day transactions in the digital environment.As a Cybersecurity Support Specialist, you will play a...


  • Tijuana, Baja California, México Jonckers A tiempo completo

    About the RoleAt Jonckers, we are seeking an experienced IT Helpdesk Engineer to join our global team. As a Technical Support Specialist for Latin America, you will be responsible for delivering exceptional customer service and technical support to our clients in the region.We offer a competitive salary of $60,000 per year, plus additional benefits including...

  • IT Support Specialist

    hace 4 semanas


    Tijuana, Baja California, México Mammotome A tiempo completo

    As an IT Support Specialist at Mammotome, you will play a vital role in ensuring the smooth operation of our IT infrastructure.Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as an IT Support Specialist. In this role, you will be responsible for providing top-notch technical support to our staff, troubleshooting...