IT Support Specialist Modern Workplace- Bsc Mexico

hace 3 semanas


Colonia Santa Fe, México Essity A tiempo completo

**Modern Workplace Support Specialist - BSC Mexico***:
**About the Role**:
We are hiring an IT Support Specialist to join our team in the Business Service Center in Mexico. You will work alongside other IT Support colleagues and report directly to the IT manager. Your main tasks will include solving standard service request (3rd level support) and incidents related to the Workplace Area

The person will be based in the Business Service Center in Santa Fe but will be working in global position with very limited business trips per year.

We’re looking for people fluent in Spanish and Engliswho embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

**What You Will Do**:

- Respond to customer queries (3rd level support) in a timely and accurate way
- Follow up with customers to ensure their technical issues are resolved
- Monitoring of the Service Desk queue for the team
- Share feature requests and effective workarounds with team members
- initiatives to drive changes in relation to service levels
- Identifying improvement areas and share with the team
- Establishing good relationships with business users in all levels and within the Essity IT community
- Provide support for the ( ec )PC platform (both 4.0 and 365)
- Provide support for Managed Mobile device

**Who You Are**:

- Graduate studies in IT
- Good troubleshooter
- Good ability to communicate effectively
- Professional English and Spanish imperative to interact with interlocutors on a worldwide perimeter
- Good knowledge of business processes (Incident/Service Request)
- Ability to learn and adapt existing solutions
- Sense of prioritization is essential
- Use of communication technologies (MS Teams, Office 365)
- Good analytical thinking

**What We Can Offer You**:
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards

**Together, we are improving lives, every day.**:
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

**Application End Date**:


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