![Essity](https://media.trabajo.org/img/noimg.jpg)
IT Support Specialist
hace 3 semanas
**IT Support Specialist (Unified Communications)**:
**About the Role**
End of section:
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.
**What You Will Do**:
- Respond to customer queries (3rd line) in a timely and accurate way
- Follow up with customers to ensure their technical issues are resolved
- Monitoring of the Service Desk queue for the team
- Share feature requests and effective workarounds with team members
- initiatives to drive changes in relation to service levels
- Identifying improvement areas and share with the team
- Establishing good relationships with business users in all levels and within the Essity IT community
- Participate in Global Projects
- Provide support for supporting voice infrastructure ( Audiocodes )
- Provide support for 3 rd line Contact Center (Anywhere 365)
**Who You Are**:
- Proven success in contributing to a multi geographic team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Experience within managing Real Time communications in Microsoft Teams and supporting infrastructure
- Self-driven
- Experience in troubleshooting
- Multi-tasking abilities
- Patience when handling tough cases
- Fluent in English and Spanish
**What We Can Offer You**:
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards
**[More About (location)]**:
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**Together, we are improving lives, every day.**:
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
**Application End Date**:
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