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IT Analyst
hace 3 meses
Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.
WHAT TO EXPECT
As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Located in our Santa Fe office you will be supporting 50% Administraive ativities and 50% Technical support
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Problem solving: Solves routine IT issues by analyzing possible solutions, using experience, judgment, and precedents; receive mínimal guidance in problem-solving; uses corporate tools to log and track issues resolutions, new requirements and configuration changes.
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Leadership: Act as a technical resource for end users; may lead IT projects with limited risks and resource requirements.
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Functional knowledge: The position requires expanded conceptual knowledge in personal computers, operating systems, LAN and Wireless networks, servers, and databases, monitoring IT tools, etc.
Key responsibilities
- Ensure end users have access to the tools and systems provided by the company, ensuring data availability, reliability and performance.
- Resolve and close end user incidents and service requests, ensuring proper documentation and aligning to IT SLA's. Execute and document changes.
- Lead and execute the technological changes required and promoted by the organization, ensuring adequate documentation.
- Work and collaborate in new IT projects aim to optimize and improve end user processes and daily operation activities.
- Align to corporate IT standards and strategies.
- Manage the life cycle of IT hardware and software.
ABOUT YOU
- 2 to 4 years of IT work experience, supporting and maintaining IT infrastructure technologies.
- Bachelor's degree in computer science, Information Systems, or another related field.
- Excellent interpersonal, written and oral communication skills, and ability to communicate in both technical and nontechnical language with all levels of staff and management.
- Ability to identify requirements/needs, assess solutions and provide recommendations.
- Ability to work in a collaborative environment and influence others.
- Solid knowledge in Microsoft 365, Cisco platforms, Windows Servers, desktop environment, collaboration tools and security tools
- Highly passionate and selfmotivated
- Enthusiastic and dynamic with positive service attitude
- Willing to lean from others and share knowledge among the team
- Teamwork
English Intermediate:
- Analytical and results oriented
- Focused in continuous learning
- 50% Administraive ativities and 50% Technical support
- Have extreme confidentiality
WHY GATES?
Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE.
While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science.
We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.
WORK ENVIROMENT
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.
Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees.
Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.
ARE YOU DRIVEN BY POSSIBLITY?
**#LI-KI
