Front Desk Manager

hace 4 días

Playa del Carmen, México Marriott International, Inc A tiempo completo

**Job Number** 23142060

**Job Category** Rooms & Guest Services Operations

**Location** The Riviera Maya Mexico EDITION, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successf

  • Front Office Director

    hace 6 días

    Playa del Carmen, Quintana Roo, México Hyatt A tiempo completo

    Role OverviewWe are seeking an experienced and motivated individual to join our front office team as a manager. As a key member of our leadership team, you will play a critical role in ensuring the smooth operation of our front desk and providing exceptional customer service to our guests.Main Responsibilities:Maintain accurate and up-to-date knowledge of...

  • Department Head

    hace 6 días

    Playa del Carmen, Quintana Roo, México Hyatt A tiempo completo

    About This JobWe are looking for a seasoned professional to take on the role of Front Office Manager at our esteemed hotel. If you possess exceptional leadership skills, a passion for delivering outstanding customer experiences, and a proven track record of driving business results, we encourage you to apply.Key Responsibilities:Develop and maintain a...

  • Mgr-front Office

    hace 1 semana

    Playa del Carmen, México Marriott International, Inc A tiempo completo

    **Job Number** 22150632 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions...

  • Recepcionista Front Desk

    hace 4 semanas

    Del Valle Sur, México OPERADORA BIENESTA A tiempo completo

    _**BENEFICIOS**:_ - Prestaciones de ley - Capacitación pagada Descripción - **VACANTE: RECEPCIONISTA / FRONT DESK**_ - **FUNCIONES**:_ - Cobro de consultas y productos (en terminales punto de venta, transferencias bancarias etc.) - Cortes y arqueos de caja. - Llevar agenda de Médico y Nutriólogas. - Dar información de los servicios y suplementos. -...

  • Recepcionista Front Desk

    hace 2 semanas

    Del Valle Sur, México OPERADORA BIENESTA A tiempo completo

    _**BENEFICIOS**:_ - Prestaciones de ley - Capacitación pagada Descripción - **VACANTE: RECEPCIONISTA / FRONT DESK**_ - **FUNCIONES**:_ - Cobro de consultas y productos (en terminales punto de venta, transferencias bancarias etc.) - Cortes y arqueos de caja. - Llevar agenda de Médico y Nutriólogas. - Dar información de los servicios y suplementos. -...

  • Night Manager I

    hace 4 semanas

    Playa del Carmen, México Marriott Worldwide A tiempo completo

    **Job Number** 22190430 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on...

  • Night Manager I

    hace 1 semana

    Playa del Carmen, México Marriott International, Inc A tiempo completo

    **Job Number** 22150654 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...

  • Recepcionista Nocturno

    hace 5 días

    Playa del Carmen, México Sandos Hotels & Resorts A tiempo completo

    **En Sandos Playacar nos encontramos en búsqueda de**: Recepcionista nocturno / Front desk **Funciones**: Realizar Check-in y Check Out Ofrecer información de eventos e instalaciones del hotel Manejo de caja y terminales bancarias **Requisitos**: Experiência general en atención a clientes ( Experiência en hotelería no necesaria) Dominio...

  • Recepcionista, Concierge Playa del Carmen, Q. Roo

    hace 21 horas

    Playa del Carmen, México Grupo Salinas A tiempo completo

    ¡DESCUBRE EL PODER DE TUS HABILIDADES PROFESIONALES EN LA COMUNIDAD RESIDENCIAL MÁS EXCLUSIVA DEL CARIBE MEXICANO! Solicitamos CONCIERGE/GUEST SERVICE/HELP DESK Escolaridad: Carrera profesional en Hotelería, Turismo, Hospitalidad, Relaciones Publicas Experiência: Mínimo 1 años como Concierge/Help Desk/Real Estate front desk. Residencia:...

  • Mgr-front Desk

    hace 2 semanas

    Playa del Carmen, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 22184255 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International...

  • Recepcionista, Concierge Playa del Carmen, Q. Roo

    hace 2 semanas

    Playa del Carmen, México Grupo Salinas A tiempo completo

    ¡DESCUBRE EL PODER DE TUS HABILIDADES PROFESIONALES EN LA COMUNIDAD RESIDENCIAL MÁS EXCLUSIVA DEL CARIBE MEXICANO! Solicitamos: Recepcionista-Concierge Escolaridad: Carrera profesional en Hotelería, Turismo, Hospitalidad, Relaciones Publicas Experiência: Mínimo 1 años como Concierge/Help Desk/Real Estate front desk. Residencia: Indispensable vivir...

  • Recepcionista

    hace 2 días

    Playa del Carmen, México Grupo Lomas Travel A tiempo completo

    Conocer la oferta de habitaciones y las características de las mismas, así como los servicios y actividades que ofrece el Hotel y de los lugares de interés de la zona. - Mantener el control de las habitaciones ocupadas y disponibles. - Conocer y aplicar el procedimiento de lost & found, con objetos encontrados. - Atender con amabilidad y discreción a...

  • Guest Service

    hace 7 días

    Playa del Carmen, México Grupo Salinas A tiempo completo

    ¡DESCUBRE EL PODER DE TUS HABILIDADES PROFESIONALES EN LA COMUNIDAD RESIDENCIAL MÁS EXCLUSIVA DEL CARIBE MEXICANO! Solicitamos GUEST SERVICE Escolaridad: Carrera profesional en Hotelería, Turismo, Hospitalidad, Relaciones Publicas Experiência: Mínimo 2 años como Concierge/Help Desk/Real Estate front desk. Residencia: Indispensable vivir en...

  • Concierge

    hace 3 semanas

    Playa del Carmen, México Princess Hotels and Resorts A tiempo completo

    ¡VIVE Y SIENTE LA EXPERIENCIA PRINCESS! **Perfil**: Inglés conversacional (avanzado) Carrera terminada en administración, turismo o a fin. Disponibilidad de horario Excelente actitud de Servicio Excelente presentación **FUNCIONES DEL PUESTO**: Conocer la oferta de habitaciones y las características de las mismas, así como los servicios y actividades...

  • Senior Butler-st. Regis

    hace 1 semana

    Playa del Carmen, México Marriott International, Inc A tiempo completo

    **Job Number** 22150660 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As the original house of luxury, St. Regis...

  • Executive Butler-st. Regis

    hace 5 días

    Playa del Carmen, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25010485 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** As the original house of luxury, St....

  • Concierge

    hace 4 semanas

    Playa del Carmen, México FAIRMONT A tiempo completo

    Descripción de la empresa **Are you ready to expand your horizons? Your engaging smile and personality are the essence of a great Concierge.** **What is in it for you**: - Learning programs through our Academies and the opportunity to earn qualifications while you work - Employee benefit card offering discounted rates in Accor worldwide - Opportunity to...

  • Customer Service Supervisor

    hace 6 días

    Playa del Carmen, Quintana Roo, México Hyatt A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our dynamic team. As a key member of our leadership team, you will be responsible for leading and developing a high-performing front office team, driving business results, and delivering exceptional customer experiences.Main Responsibilities:Develop and implement...

  • Concierge

    hace 2 semanas

    Playa del Carmen, México Princess Hotels and Resorts A tiempo completo

    Princess Hotels es una cadena hotelera española, fundada en 1967 con presencia a nível mundial, comprometida a garantizar la satisfacción de nuestros clientes internos y externos, a través de una mejora continua.Actualmente estamos en búsqueda de un nuevo integrante para nuestro departamento de: CONCIERGE, ¡ven y forma parte de esta gran...

  • Concierge - E Concierge

    hace 3 semanas

    Playa del Carmen, Quintana Roo, México AccorHotel A tiempo completo

    What you will be doing:- Pre-contacting guests to plan their vacations.- Responding and attending to our guests inquiries via email and in person.- Taking initiative to add a personalized experience to our guests stay.- Turning moments into memories for our guests through sparkles.Your experience and skills include:- Service focused personality is essential...