Product Business Partner

hace 5 meses

Tlahuac, México AXA A tiempo completo

**About AXA Group Operations**
Under the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers the

following divisions:

- Group CIO
- Group Technology Operations
- Group Security
- Group Emerging Data & Technology
- Group Procurement & Sourcing
- Group Operations Transformation
- Strategic Programs, Group Operations Finance
- GO General Secretary and Risks
- AXA GO BO (legal entity: AXA Business Services)

AXA Group Operations operates across more than 15 countries; and comprises around 7000 staff
members.

**Role Purpose**
Relationship Management
- Ensures a close relationship management with Product teams and Entities, focused on

Product specificities and serves as a key contact for GO product teams
- Regularly collects customer requirements and feedbacks to ensure improvement and

contribute to product roadmap
- Collaborate with the product development teams to bring business requirements of the

Entities
- In synchronization with the Account Manager, manage and follow up product related

escalations by the local Entities in collaboration with the Product and Service Delivery and

Service Management teams (not by-passing the MIM process)
- Provide advisory & Consulting (Contribution/Help on program/project/issues). The PBP also

needs to capture knowledge from the Products, Program, Projects to be able to play this role

Product lifecycle contribution - local context
- From a product perspective, understand the GO & Entity Tech, Data and Security Program

strategy & Product Family roadmaps and how this translates into local context
- Having more local context (being technical and functional) of the Entity, the PBP is

contributing to identify interdependencies within GO programs, GO / Business projects, and

Product Families and feed into the Product lifecycle process
- In collaboration with Product teams and Account Managers, promote GO Products in the

Entities and support the Product adoption, de-commissioning and refresh where needed
- Supports GO / Entity’s Product technical debt management and escalates where needed
- Help Entities to understand Product licenses coverage and licenses models (Silva, CESAME....)
- Support and explain non-functional aspects such as contractual management, target

operating models, service levels and compliance requirements (with the support of the

Account Manager when required)

Volume and Price item activities
- Support the Account Manager in the Product volume alignment processes (including licenses

when relevant)
- The PBP works with the Product teams to undertake a volume trend analysis and ensure a

sanity check of the data and clarify accordingly
- Supports Product Team(s), Finance and Account Manager with the explanation of products

price items (Volume, licenses)

Internal

**Leadership Capabilities**
Business and functional skills
- Strong knowledge of specific Product family GO strategy, Tech and Data roadmap,

objectives, organisation and policies
- Deep understanding of the AXA GO Product catalogue, focused on a specific Product

family
- Where relevant, a good understanding of insurance business needs/challenges of the

Opco in the short and long term
- Client focused and service minded with strong business & commercial thinking
- Understanding of local regulation and imperatives on Risk and Control, Legal and

Governance, Compliance and Data Privacy regulations and rules
- Understanding of the Product pricing model
- Strong understanding of GO Operations activities project / program delivery

Interpersonal skills
- Excellent communication skills, with the ability to build trustful relationships at all levels
- Excellent listening and strong communication and presentation skills, an ability to

way that facilitates understanding
- Very strong collaboration skills
- Capacity to speak up assertively and put good and bad messages on the table in the

interest of the Group operations local legal entity, Group Operations or AXA Group /

Entity
- Strong team player, including ability to work in multi-cultural team with limited or no

hierarchical structures amongst them
- High motivation and ability to work under pressure and autonomously
- Excellent English communication level

Leadership skills
- Proven capacity to lead the change in a context of transformation to reach a higher level

of simplification and efficiency
- Capacity to take ownership towards concrete results with a hands-on and pragmatic

attitude
- High level of personal accountability and strong commitment

Strategic Vision
- Effectively communicates the GO vision & goals regarding Product families

**Your Profile**
**Education & Experience**
- Strong IT background
- Experience of working in a complex global Organization
- Good understanding of Group Operations Governance
- Good understanding of GO financial, project and product processeS

**About AXA**
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in

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