Assistant Call Center Supervisor

**Position Summary**:
The Assistant Collections Managers primary function is to coach, train and develop collectors into strong negotiators while providing an excellent customer experience. The Assistant Manager must be able to effectively motivate collectors, to ensure high morale, and be able to achieve monthly goals.

**About GOODLEAP**:
We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.

We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.

As part of our world-positive initiative, we are also the official sponsor of GivePower - a foundation that uses solar-based solutions to power life’s basic needs for people in developing regions of the world.

If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.

Learn more about our perks and culture
- Competitive pay
- Comprehensive benefits package

**Essential Job Duties and Responsibilities**:

- Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.
- Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.
- Motivates collectors to achieve success and creates a team atmosphere.
- Audits collection activities to ensure maximum results and partners with leadership to recommend changes to enhance the strategies to help lower delinquency.
- Conducts daily/weekly/monthly call calibrations, account reviews, and performance reviews with all direct reports.
- Manages workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved.

**Required Skills, Knowledge and Abilities**:

- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate exceptional verbal and written communication skills
- Must demonstrate ability to communicate effectively at all levels of the organization
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Ability to motivate others to achieve maximum results
- Ability to drive results with geographically dispersed team

**Experience Required**:

- Minimum 5 years of experience in collections, financial services or relevant field
- Minimum 3 years of experience in a consumer collection management role
- Minimum 3 years of call center management experience
- Advanced proficiency with computer functions with MS office suite strongly preferred
- Ability to lead or manage 10-15 high performing front line representatives
- Exceptional communication skills including verbal, written, one-on-one and team
- Knowledge of collection industry regulations
- Ability to collaborate across departments to resolve customer concerns
- Strong leadership skills to motivate employees to achieve success
- Excellent problem solving skills
- Goal oriented focusing on both short and long term visions
- Understanding of good collection practices and procedures
- High School Diploma or GED Required
- Bilingual preferred (English/Spanish)

**Location**: Mexico City, Mexico
**Compensation**: MXN $35,000 - 50,000/month DOE

**Additional Information Regarding Job Duties and Job Descriptions**:
*GD
LI-POST

Pay: $35,000.00 - $50,000.00 per month

Ability to commute/relocate:

- 03230, Ciudad de México: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your monthly salary requirement?

**Experience**:

- Collections: 1 year (preferred)
- Call Center Management: 1 year (required)

**Language**:

- English (required)
- Spanish (required)

Work Location: In person