Call Center Trainer

**Position Summary**:
The Call Center Trainer is responsible for developing, implementing, and facilitating training within the Servicing and Asset teams including Genpact on an on-going basis in person and via Zoom. The Call Center Trainer will assist with the development of any material used in production or for classroom purposes. The Call Center Trainer will work with operations leaders to ensure the training meets business needs.

**ABOUT GOODLEAP**:
We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.

We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.

As part of our world-positive initiative, we are also the official sponsor of GivePower - a foundation that uses solar-based solutions to power life’s basic needs for people in developing regions of the world.

If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.

Learn more about our perks and culture
- Competitive pay
- Comprehensive benefits package

**Essential Job Duties and Responsibilities**:

- Lead new hire and on-going training in person or via Zoom.
- Measure and analyze trainee performance and implement new programs or techniques to increase productivity and improve performance.
- Serve as a strategic partner to leadership within the Servicing and Asset teams in identifying knowledge gaps and effective solutions to ensure success of all operations staff.
- Leverage various learning methodologies and techniques to drive engagement and retention with digital learning and adult learning theory.
- Assist with development and documentation of policies and procedures, as needed. Assumes responsibility for other projects or duties as required or assigned

**Preferred Skills, Knowledge and Abilities**:

- 5+ years of experience in a learning and development role
- 2+ years specifically in a Customer Service and/or Collections role
- Excellent interpersonal, oral, and written communications and presentation skills with strong attention to detail
- Demonstrated knowledge using instructional design techniques in conjunction with adult learning theory.
- Ability to work independently to meet project requirements with mínimal supervision.
- Ability to be flexible and adaptable in an ever-changing environment.
- Highly intelligent with a strong aptitude to learn new things easily.
- High level of integrity and trust
- Team-player with selfless attitude
- Ability to work nights or weekends if/when necessary.

**Location**: Mexico City, Mexico
**Compensation**: MXN $138- MXN$178 per hour

**Additional Information Regarding Job Duties and Job Descriptions**:
**GD**
**#LI-POST**

Pay: $138.00 - $178.00 per hour

Ability to commute/relocate:

- 03230, Ciudad de México, CDMX: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your monthly salary requirement?
- This position reports to Avenida Insurgentes S 1458, 03230, Ciudad de México, CDMX. Are you comfortable working fully on-site?

**Experience**:

- Call Center Training: 1 year (preferred)
- Collections: 1 year (preferred)
- Training: 2 years (required)
- Call Center: 2 years (preferred)

**Language**:

- English (required)
- Spanish (required)

Work Location: In person