Engagement Manager

hace 2 meses


Tlahuac, México RAPS IT CONSULTING A tiempo completo

**Position: Engagement Manager**

**Location: CDMX, Mexico**
**Duration:

- 12+Months**

Few additional guidelines to search Profiles
- Well versed with customer relationship, account farming & Mining;
- Techno Functional & Commercial Experience;
- Telecom, OTT & OSS/BSS, Media & Video Experience Preferred
- Should be VISA Ready to relocate to Mexico;
- Min of 5+ years Program Management, Engagement Experience
- **Experience of worked with Claro or America Movil Organisation or their competetor would be added advantage;**:

- **Nagra**:

- **Broadpeak**:

- **Akamai**:

- **Seachange**:

- **Operators or Media Companies**:

- **Etc.**

**Preference**
- A person having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently **OR**:

- A person from Mexican origin, having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently.
- Experience in Media & Telecom domain business.

**High level Roles & Responsibilities**
- Embed and work very closely with Customer organization/account for growing the existing service lines. Work on mining the account for more opportunities in the existing and other divisions of customer organizations to enhance business growth.
- Meet the revenue targets for the account.
- Ensure customer satisfaction and retention. CSAT Index - Ensure Coverage, Response rate of >80%, CSAT Average of 4.5 & above
- Onsite attrition - Timely completion of appraisals for onsite engineers, engaging them.
- Timeliness of alerts/intelligence for business growth/retention.
- Act as the onsite bridge for all offshore engineers to enable them understand requirements unambiguously for turning around proposals & deliver projects successfully.
- Build strong relationship with customers to ensure business continuity and business growth.

**Job Types**: Full-time, Temporary, Contract
Contract length: 12 months

Pay: $35.00 - $40.00 per hour

Expected Start Date: 01/04/2024


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