Recovery Manager

hace 5 meses

Zapopan, México IKEA A tiempo completo

**Company description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Mexico - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job description** PURPOSE OF JOB**

The Recovery process is one of the IKEA store support processes. It includes the systems and methods for lowering costs, increasing quality perception and maximising profits.

Firstly, it drives co-operation across functions and focuses on damages, sales error and quality problems thereby preventing costs to occur in the first place.

Secondly, it utilises the right methods for optimising the revenue from products that would otherwise not be possible to sell.

Finally, it contributes to the IKEA sustainability goals by giving products a second chance, or through sustainable divestment of products where this is not possible.

I am responsible for leading, developing and managing the Recovery work in my store.

I use my knowledge to work together with the other functions of the store to prevent the occurrence of unnecessary costs to assets and to give products a second chance while keeping bottom line profits and sustainability in mind. I do this to achieve through continuous development, follow up and support of working methods, processes and tools.

**RESPONSIBILITIES OF THE JOB**

**Customers**
- I ensure the Recovery is always a safe and secure environment for visitors and co-workers and that our property is safeguarded and I am conscious of safety at all times in our store
- I am proactive in using all the information and tools available, to ensure a multidimensional approach to steering the business in order to achieve growth and sustained long term profitability with our customers in focus.
- I always look at our store through the eyes of our customers and walk the shop floor at different times throughout the opening hours, often together with my team. I use this opportunity to interact with customers and co-workers and understand what is working and what is not.
- I spent time in my department within my direct responsibilities to ensure that I understand and priorities and improvement potentials. I take into account the perspective of the co-workers in these areas, so I can lead, motivate and support them in order to improve the shopping experience of our customers
- I empower and encourage my team to take immediate action to meet the needs of our customers in As-Is and give input on how to continuously improve our meeting with them.
- I have confidence and want to listen to complaints from my customers. I use my knowledge of both the product and how the IKEA organisation works, to offer informed solutions that ensure customers leave the store with a positive impression. I lead and manage my team to do the same.

**Commercial**
- I work together with my colleague and manager to contribute actively to the creation of the store business plan and converting the business plan goals into clear annual action plan within the recovery areas. I take responsibility for executing relevant actions within this plan.
- I work together with the Communication & Interior Design (Com&In) department by actively contributing and supporting to maximise commerciality in order to increase profitability according to the goal in my areas.
- I co-operate across functions to ensure everyone understands and contributes to the process with focus on prevention, revenue and sustainability.
- Analysing the results of the Customer Satisfaction Survey, Brand Capital, Voice and Commercial Reviews and using the insights gained from this to develop our business.
- I always contribute to environmental, health and safety performance in my store and securing compliance with the group risk manual in the recovery operations areas.
- I will manage the Recovery department and secure that all the Recovery department are staffed with trained co-workers during department operating hours.
- I strive to minimise the financial loss of damaged in the store and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
- I lead a team of co-workers that assemble furniture that are damaged and to be sold in As-Is shop.
- I manage the As-Is shop and secure a high commercial level to reach the As-Is goal with an approval of As-Is price discount up to 70% of retail selling price.
- I secure that the Recovery area is in shape as new and As-Is shop has a strong

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