Service Delivery Coordinator

hace 5 meses

Ciudad del Carmen, México Baker Hughes A tiempo completo

**Join our Artificial Lift Team today**

Our Oilfield Services Team is assembling and testing the latest products of oilfield equipment which is the beating heart of our work. We collaborate with our development teams in science, mechanical and electrical engineering, physics, geoscience, to develop innovative drilling tools

**Partner with the best**

The Account Manager ALS, ensures that Baker Hughes maximizes its short
- and long-term revenue. Provide profit and cash collection opportunity by ensuring flawless execution. Ensure on time delivery, contract adherence and cash collection for the assigned jobs.

As a Account Manager - Artificial Lift, you will be responsible for:

- Protect the health and safety of our personnel and the environment
- Conduct all activities in line with our core values, and non-negotiables, applicable processes and cultural pillars
- Ensuring the assigned contracts/quotes are fully understood and capitalized upon
- Primary resource for the SDM to assist in executing all activities as outlined in MtJC
- Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries
- Accountable for the use of Job Center in location to manage the jobs at hand.
- Accountable for Technical Review of the job planning, Equipment preparation and people readiness
- Work with IWS Project Managers and / or other PL’s SDC on X-PL critical tasks within a job
- Responsible for scheduling and dispatching of resources in line with job requirements
- Responsible for ensuring completion of training and development of Field population
- Primary contact for client for job planning, preparation, execution and close out, and as such, will manage the relationship to ensure business success for BKR
- Be familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives (examples clients asking for BKR to operate outside of product specifications, client asking BKR to execute work in way that is not aligned with the BKR SOP )
- Prompt escalation of issues that can impact service delivery
- Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash
- Coordinate with field crews to manage any requirements / mobilizations during the job at the customer well site/location
- Assist other Service Delivery Coordinators with Technical Peer Reviews
- Drive the culture of discipline of the 5 Fundamentals of Service Delivery:

- _Project and Deployment Readiness_
- _Risk Assessment_
- _Management of Change_
- _Incident Management_
- _iMtJC process compliance_

**Fuel your passion**

To be successful in this role you will:

- Have a Bachelor degree, with preference for an Engineering, scientific disciplines
- 4-5 years of relevant work experience as Service Delivery Coordinator
- Be fluent in English and Italian, verbal and written
- Experience working with SAP and CRM ERP
- Demonstrated skills working with Office, and digitals tools.
- Able to travel occasionally
- Excellent oral and written communication skills
- Interpersonal skills to work well with colleagues and customers across all businesses and cultures
- The ability to manage multiple project and/or deadlines
- Proven leadership capabilities

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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