Order Management Specialist

hace 2 meses

Apodaca, México ABB A tiempo completo

**Order Management Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Provide internal and external customer support (e.g., technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

**This position reports to**:
Customer Support Manager

**Your responsibilities**:

- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.

**Your background**:

- Bachelor´s degree in Administration, Financial, Economics or similar.
- Knowledge of SAP.
- 2 years of experience in similar functions.
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
- Advanced English level.

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