Customer Service Representative Sr
hace 1 semana
Company Description
Avery Dennison RBIS is a global leader in apparel and footwear industry solutions, is a $1.6 billion division of Avery Dennison (NYSE: AVY). Avery Dennison provides intelligent, creative and sustainable solutions that elevated brands and accelerate performance throughtout the global retail supply chain. We wlwvate brands throught graphics ticket, tags and labels, embellisments and packing solutions that enhance consumer appeal. We accelerate performance througth RFID enable inventory and loss prevention solutions, price management, global compliance, and brand security solutions.
**Job Description**:
**SUMMARY**: Provide Customer Service in the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. It will also be responsible to review and follow up with the internal teams on forecasts and some demand planning and SC activities to help contribute to the monthly selling for the client in the region.
**REPRESENTATIVE ACTIVITIES**:_Activities and duties will vary depending upon the functional area assigned. Activities may include, but are not limited to:_
- Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
- Provides telephone customer service regarding the company's services and/or products.
- Identifies customer's needs and determines appropriate action
- Investigates and resolves complaints.
- Uses a computer system to track questions and answers as well as enter and track the status of orders.
- Evaluates and resolves customer complaints professionally and tactfully.
- Authorizes credit memos/refunds within policy and according to established procedures.
- Follow ups with supply chain teams in order to provide the client with visibility for their different inventories and demands,
- Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
- Implement account service strategies, having virtual meetings with the clients every week.
- Principal liaison with marketing and sales for assigned customers.
- Implementation of service programs for assigned accounts, creating different analysis and reports to help all the areas to achieve the client required metrics.
- Initiate and implement initiatives which improve customer service and responsiveness.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Champion customer needs and follow up on customer inquiries.
- Provide responsive order management support including order entry, or expediting and shipment information to customers.
- Proactively communicate supply chain issues and provide alternatives.
- Attend technical training seminars.
- Back-up team-members when workload makes this necessary.
- Partner with Inside Sales** **to assist in achieving sales goals.
**Qualifications**:
- High School Diploma or equivalent required. Bachelor’s degree preferred.
- 8+ years Customer Service or related experience a plus.
- Excellent written, verbal and telephone skills.
- Strong data entry and organizational skills. Detailed oriented and good follow-up skills
- Knowledge of technical aspects of assigned product lines and customers.
- Able to effectively manage many priorities and issues.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
- Excellent leadership and supervision skills.
- Strong project management skills.
Additional Information
**Who we are - Our Story**:
**_ AVERY DENNISON IS EVERYWHERE YOU LOOK:_**
- We not only embrace changewe drive it.
- We work hard, push hard, and take brave risks.
- Our culture is innovative and collaborative - where bold ideas turn into action.
- We grow strong talent through stretch opportunities only restricted by your interests.
- We are committed to workplace diversity, both for employees and for the business.
- We are a force for good, imbedded in industries and communities worldwide.
- We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.
**_ Avery Dennison is a great place to work for everyone._
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