Manager, Operations

hace 2 semanas


Monterrey, México ResultsCX A tiempo completo

**Description**

**Manager, Operations**
As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clients.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX

**In this role you will**:

- Review and analyze program performance to determine program needs
- Approve personnel activities concerning hiring, training, development, and performance management
- Provide written performance appraisals
- Act when necessary as a problem-solving escalation point for Supervisors and front-line RAs
- Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
- Identify and oversee program/problem resolution
- Maximize potential of subordinates through coaching, development, and effective performance management methods
- Track client issues and maintains client correspondence and issue resolution
- Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved

**We are looking for someone who can**:

- Provide superior customer service to both internal and external clients.
- Work well with people and has exceptional, professional communication skills both written and verbal
- Create and effectively present information and processes to internal and external teams.
- Develop and maintain key professional customer relationships
- Define, collect data, establish facts, and solve problems

**Why join our ResultsCX team?**
- Employee Performance Incentives and Prizes
- Frequent Employee events, games, parties, and all-around fun in the workplace
- Healthcare Benefits
- Opportunity to grow with ResultsCX if that’s “Your Greater”

**About ResultsCX**:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.


  • Operations Manager

    hace 1 semana


    Monterrey, Nuevo León, México Motion A tiempo completo

    Senior Manager Business OperationsAMSHoy Senior Manager Business Operations Monterrey, Nuevo LeónAMSHoy About Us: We are AMS. We are a talent solutions business. Working with clients across the globe, we have learnt what it takes to build a high performing employer. It starts with talent; sourcin... Leer más... Marketing Content Operations Manager...

  • Operations Manager

    hace 1 semana


    Monterrey, Nuevo León, México Regal Rexnord A tiempo completo

    British American Tobacco Hoy Engagement Centre Operations Manager Monterrey, Nuevo León British American Tobacco Hoy BAT is evolving at pace - truly like no other organisation. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come b... Leer más... Strategy and Operations...


  • Monterrey, México Charger Logistics Inc A tiempo completo

    Job Title: - Logistics Operations Manager- Location: - Monterrey, Mexico- Category: - Dispatch & Customs- Experience: - SeniorDescription As a world class asset-based carrier, Charger Logistics specializes in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads,...


  • Monterrey, México Charger Logistics Inc A tiempo completo

    As a world class asset-based carrier, Charger Logistics specializes in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature controlled goods and HAZMAT cargo. We are currently expanding our operations in Monterrey, NL and are looking for...


  • Monterrey, México Charger Logistics Inc A tiempo completo

    As a world class asset-based carrier, Charger Logistics specializes in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature controlled goods and HAZMAT cargo. We are currently expanding our operations in Monterrey, NL and are looking for...


  • Monterrey, Nuevo León, México Charger Logistics Inc A tiempo completo

    Job Title: Logistics Operations Manager Location: Monterrey, Mexico Category: Dispatch & Customs Experience:SeniorDescriptionAs a world class asset-based carrier, Charger Logistics specializes in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls,...

  • Operations Manager

    hace 3 semanas


    Monterrey, México Forever Floral A tiempo completo

    Sola Wood Flowers is looking for an Operations Manager to join our fast growing company. As our Operations Manager, you will work closely with our executive team & Prodensa - a 3P firm assisting us - to launch our physical manufacturing & fulfillment operations in Monterrey. Once operations are launched, you will manage all day to day aspects of our...


  • Monterrey, México Segoso Caribbean A tiempo completo

    **SEGOSO MEXICO** We are currently searching for an Operations Manager. The Operations Manager is responsible for Monitoring and driving the operations floor, as well as delivering counselor training, monitoring of supervisors and implementing company policies and procedures. As an Operations Manager you will also resolve problems and make recommendations...


  • Monterrey, México Segoso Caribbean A tiempo completo

    **SEGOSO MEXICO** We are currently searching for an Operations Manager. The Operations Manager is responsible for Monitoring and driving the operations floor, as well as delivering counselor training, monitoring of supervisors and implementing company policies and procedures. As an Operations Manager you will also resolve problems and make recommendations...

  • Operations Manager

    hace 1 semana


    Monterrey, Nuevo León, México Uberfreight A tiempo completo

    Operations Manager - Afterhours (Brokerage)Operations Management: Manage daily execution for all Mexico Brokerage operations in Afterhours.Meet and exceed Uber Freight's internal and external service expectations.Internal & External Customer relationships: Consistent and professional communication: effective, prompt, and courteous communications for...


  • Monterrey, Nuevo León, México Charger Logistics Inc A tiempo completo

    As a world class asset-based carrier, Charger Logistics specializes in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature controlled goods and HAZMAT cargo. We are currently expanding our operations in Monterrey, NL and are looking for...

  • Operations Manager

    hace 1 semana


    Monterrey, Nuevo León, México Sola Wood Flowers A tiempo completo

    Sola Wood Flowers is looking for an Operations Manager to join usAs our Operations Manager, you will work closely with our executive team & Prodensa - a 3P firm assisting us - to launch our physical manufacturing & fulfillment operations in Monterrey. Once operations are launched, you will manage all day to day aspects of our manufacturing & fulfillment...


  • Monterrey, Nuevo León, México Segoso Caribbean A tiempo completo

    SEGOSO MEXICOWe are currently searching for an Operations Manager. The Operations Manager is responsible for Monitoring and driving the operations floor, as well as delivering counselor training, monitoring of supervisors and implementing company policies and procedures. As an Operations Manager you will also resolve problems and make recommendations for...


  • Monterrey, Nuevo León, México Signify A tiempo completo

    Job TitleAssembly Operations ManagerJob Description:We're looking for an Assembly Operations Manager to join our Staff in Cienega de Flores location.Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career....

  • Operations Manager

    hace 3 semanas


    Monterrey, México Signify A tiempo completo

    Job Title Operations Manager **Job Description**: We’re looking for an Operations Manager to join our team in CLS Cienega de Flores Plant. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together,...

  • Operations Manager

    hace 2 semanas


    Monterrey, México Motion Industries (MOT) A tiempo completo

    **SUMMARY**: The Operations Manager develops, manages, and delivers support services to our sales force. This role is responsible for the administrative services of sales. The Operations Manager acts as liaison between customers, our sales force, and distribution. **JOB DUTIES** - Trains sales staff on sales related systems, databases, and associated...

  • Operations Manager

    hace 2 días


    Monterrey, México Motion A tiempo completo

    **SUMMARY**: The Operations Manager develops, manages, and delivers support services to our sales force. This role is responsible for the administrative services of sales. The Operations Manager acts as liaison between customers, our sales force, and distribution. **JOB DUTIES** - Trains sales staff on sales related systems, databases, and associated...

  • Sr. Distribution

    hace 3 semanas


    Monterrey, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 7+ years of general experience - Solid understanding/background from Last mile operations - English Fluency - 3+ Years as people manager Job summary About Amazon At Amazon, we're working...

  • Site Operations Manager

    hace 1 semana


    Monterrey, Nuevo León, México Grupo Prodensa A tiempo completo

    Job DescriptionSite Operations ManagerResponsible for executing a well-defined strategy that uses resources efficiently to convert engineering designs into top-notch products at competitive costs, while ensuring satisfactory returns to the company.Role & ResponsibilityLead the development and implementation of top-notch processes to guarantee customer...

  • Sr. Operations Manager

    hace 5 días


    Monterrey, México Hunter Douglas A tiempo completo

    Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial...