Evergreen Senior Service Manager

hace 2 meses


Ciudad de México CDMX Backbase A tiempo completo

**Meet the job**

As a Senior Service Manager, you have oversight of a portfolio of current "Run"- in
- production customers. You will develop and own the Service Excellence practice with a focus on improving customer satisfaction, quality and stability with our in-production clients.

You promote active, strategic customer engagement at the highest stakeholder levels. Collaborating closely with the CS leadership and cross-functional and technical teams, you act as the primary point of contact for your assigned portfolio of customers and Backbase-run or Partner-run programs.

In addition, you bring critical thinking skills and proactive leadership, you champion end-to-end service thinking and align platform development with customers' strategic goals.

Success in this role requires a hands-on, customer-focused and technically minded approach. As a representative of Backbase, you exhibit high responsiveness, motivation, and a clear, mutually beneficial commercial perspective, establishing and nurturing strong relationships with customers while driving business success.

**Qualifications**
- 8+years experience in a consultative, client-facing Senior Service Management role.
- Experience as a Application Support Manager, is highly desirable.
- Solid experience in an information and/or project management with a fast-paced Software/ SaaS company or consultancy, preferably focused on the banking domain
- Clear customer focus with experience managing C level clients
- Experience in startup / scaleup environment
- Collaborative management style; big picture perspective and results orientation
- Agile practitioner and coach
- Bachelor's degree or higher
- Excellent soft skills: active listening, objection handling, reasoning, debating, influencing, presenting in English and Spanish language.



  • Ciudad de México, Ciudad de México Marken A tiempo completo

    Job Title: Senior Customer Service ManagerJob Overview:As a Senior Customer Service Manager at Marken, you will play a vital role in providing exceptional customer service and operational support. You will oversee daily operations, ensuring timely completion and adherence to company standards.Key Responsibilities:Oversee daily customer service operations and...


  • Ciudad de México, Ciudad de México TeleTech Holdings, Inc. A tiempo completo

    Job Title: Senior Manager, Service DeliveryAre you a seasoned leader looking to take your career to the next level? We're seeking a Senior Manager, Service Delivery to join our team at TeleTech Holdings, Inc. in Mexico City.About the RoleAs a Senior Manager, Service Delivery, you will be responsible for leading a team of managers to achieve company and...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Service Delivery ManagerA service delivery manager at Nuvit Service is responsible for ensuring seamless service delivery to clients. They lead project teams, resolve reliability issues, monitor progress, track KPIs, and manage budgets.Key Responsibilities* Manage client relationships, exceed expectations* Single point of escalation for service-related...


  • Ciudad de México, CDMX TTEC A tiempo completo

    Senior Manager, Service Delivery **Senior Manager, Service Delivery** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager - Service Delivery working on site in Mexico City you’ll be a part of bringing humanity to business. experienceTTEC Our employees have spoken. Our purpose,...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior IT Project Manager to lead our technology projects and drive business growth. As a key member of our team, you will be responsible for managing the entire project lifecycle from definition to implementation.About Nuvit ServiceNuvit Service is a leading provider of innovative solutions in the IT industry. Our...

  • Service Manager

    hace 2 meses


    Ciudad de México, CDMX Atos A tiempo completo

    **SERVICE MANAGER**: - Publication Date: Oct 8, 2024- Ref. No: 522029- Location: Mexico City, Mexico city, MX, 06600Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital,...


  • Ciudad de México, Ciudad de México TeleTech Holdings, Inc. A tiempo completo

    Job Description - Senior Manager, Service DeliveryAs a Senior Manager - Service Delivery, you will be responsible for leading and mentoring a team of managers to ensure they are on track to meet goals and motivate their teams. You will work to find answers, resolve issues, provide feedback, and escalate to the next level of support while ensuring quality...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    IT Service Delivery ManagerA service delivery manager is responsible for ensuring seamless delivery of services to clients of Nuvit Service. Key responsibilities include leading project teams, resolving reliability issues, monitoring progress, tracking KPIs, and managing budgets.Key ActivitiesManage client relationships, exceeding expectationsSingle point of...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    About Nuvit ServiceNuvit Service is a dynamic company seeking an experienced Senior Software Engineer to join our team. As a leading provider of innovative solutions, we are committed to delivering high-quality services that meet the evolving needs of our clients.Estimated Salary: $120,000 - $180,000 per annumJob Description:We are looking for a skilled...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    About the RoleWe are seeking an experienced Senior Automation Engineer to join our team at Nuvit Service. This is a senior-level position responsible for analyzing, defining, creating, and testing automation cases for infrastructure and service monitoring.


  • Ciudad de México TTEC A tiempo completo

    Senior Manager, Service Delivery Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager - Service Delivery working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    **Job Title:** Senior Automation Engineer**Job Summary:** We are looking for a highly skilled Senior Automation Engineer to join our team at Nuvit Service. As a Senior Automation Engineer, you will be responsible for designing, developing, and executing automation scripts to test infrastructure and service monitoring. Your expertise will help us improve our...


  • Ciudad de México, Ciudad de México SENIOR SPIRIT OF ROSELLE PARK A tiempo completo

    Job DescriptionAs a Senior Software Engineering Manager at SENIOR SPIRIT OF ROSELLE PARK, you will be responsible for leading a team of software engineers to design, develop, and deploy large-scale software systems. You will work closely with cross-functional teams to align strategy, processes, and decision-making across teams.Key Responsibilities:Set and...


  • Ciudad de México, CDMX NSC Global A tiempo completo

    Overview: NSC Global is currently looking for a **Service Delivery Manager** to join our growing company. **POSITION**: Service Delivery Manager **JOB TYPE**: US Hours ONLY (8am to 5.30pm EST) **START DATE**: IMMEDIATELY **Responsibilities**: This role is responsible for delivery excellence of all support towers, customer relationship management, client...

  • Service Manager

    hace 1 mes


    De México, Méx. ABB A tiempo completo

    **Service Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This position...

  • Service Level Manager

    hace 6 meses


    Ciudad de México Zebra Technologies A tiempo completo

    **Remote Work: Yes** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

  • Senior Sales Manager

    hace 1 semana


    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Title: Senior Sales ManagerAt 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex, we seek a skilled Senior Sales Manager to lead our Commercial Sales team. The ideal candidate will have 5-8 years of managerial/sales supervisory experience and a strong educational background, such as a Bachelor's/University degree or equivalent...

  • Senior Manager

    hace 2 meses


    Ciudad de México, CDMX TBO Tek A tiempo completo

    **Senior Manager - Wholesale (Mexico)**: Mexico City, Mexico, Mexico - Department- Sales- Job posted on- Oct 16, 2024- Employment type- Consultant**Senior Manager - Sales (Wholesale), Mexico City, Mexico** TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology...


  • Ciudad de México, Ciudad de México SENIOR SPIRIT OF ROSELLE PARK A tiempo completo

    About the RoleWe are seeking a skilled Senior Software Engineering Manager to join our team at SENIOR SPIRIT OF ROSELLE PARK.This is a critical leadership role where you will oversee the technical direction of our engineering teams and drive the development of our software products.


  • Ciudad de México, Ciudad de México AIG A tiempo completo

    About the PositionThe Insurance Service Manager Lead will oversee the Claims Contact Center in Mexico, with five departments operating 24/7 and a team of 44 FTEs. This critical role is responsible for ensuring efficient and timely responses to customer inquiries regarding claims processes.The position has achieved notable success, including KPIs above market...