Senior Manager, Service Delivery Lead

hace 2 días


Ciudad de México, Ciudad de México TeleTech Holdings, Inc. A tiempo completo

Job Title: Senior Manager, Service Delivery

Are you a seasoned leader looking to take your career to the next level? We're seeking a Senior Manager, Service Delivery to join our team at TeleTech Holdings, Inc. in Mexico City.

About the Role

  • As a Senior Manager, Service Delivery, you will be responsible for leading a team of managers to achieve company and client goals.
  • You will mentor and coach managers to ensure they have the necessary skills and knowledge to succeed.
  • You will work closely with the Director, Service Delivery to develop and implement strategies to improve key success metrics.

What You'll Bring to the Role

  • 3+ years of experience in a call center or customer service industry.
  • Bachelor's Degree or equivalent.
  • Strong leadership and coaching skills.
  • Ability to interpret and manipulate data for reporting.

What We Offer

  • A supportive and inclusive work environment.
  • Opportunities for career growth and development.
  • A competitive compensation package and performance bonus opportunities.
  • A global team of curious lifelong learners guided by our company values.

About TeleTech Holdings, Inc.

We're a global company that's passionate about making customers happy. We're proud to be an equal opportunity employer and value diversity and inclusion in our workplace.



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