Customer Service Export Agent

hace 3 semanas


Tlalnepantla, México SOMFY Group A tiempo completo

**Company Description**
As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

We are seeking an experienced professional to join our Customer Service team and serve as the point of contact for customers in Latin America. You will be responsible for entering orders, addressing inquiries, providing shipping updates, and resolving any issues related to import/export orders.

In this role, you will:

- Process pro-forma invoices (international orders) and blanket orders
- Understand the steps to create required customs documentation
- Gather shipment details and update customers as required.
- Ensure transparent communication and continual follow-up regarding order status.
- Ability to problem solve and provide proactive resolutions.
- Diffuse customer complaints and provide appropriate solutions in a timely manner.
- Demonstrate a mindset that recognizes the importance of the satisfaction of our customers. Escalate issues to management in a timely fashion with an appropriate sense of urgency.
- Identify opportunities for continuous improvement to optimize the efficiency of resources

**Qualifications**
- Bilingual in Spanish and English required; Italian is a plus
- At least 3-5 years Customer Service background
- Experience with processing international orders
- Excellent organizational, communication, interpersonal and problem-solving skills with the ability to work effectively in teams.
- Strong attention to detail
- Ability to work independently
- Proficiency in relevant software and tools:

- Microsoft 365
- Salesforce or comparable CRM
- SAP a plus

**Additional Information** Working Environment**:

- Office Environment, Tlalnepantla de Baz, Mexico
- Typical standard business hours of 8:00 am - 5:00 pm(including 1 hour lunch), Monday through Friday

**Compensation & Benefits**:

- Competitive salary commensurate with experience.
- Full corporate benefits package, including health, savings fund and food vouchers.

All your information will be kept confidential according to EEO guidelines.



  • Tlalnepantla, México SOMFY Group A tiempo completo

    At SOMFY Group, we are seeking an experienced Customer Service Export Agent to join our team and serve as the primary point of contact for customers in Latin America.The ideal candidate will have at least 3-5 years of experience in customer service, with a strong background in processing international orders. The successful applicant will be responsible for...


  • Tlalnepantla, México SOMFY Group A tiempo completo

    Job Title:Customer Service Export AgentJob Summary:We are seeking an experienced professional to join our Customer Service team and serve as the point of contact for customers in Latin America.Key Responsibilities:Process customer quotes and purchase order requests via phone, web, or emailProcess pro-forma invoices (international orders) and blanket...


  • Tlalnepantla de Baz, México SOMFY Group A tiempo completo

    Job DescriptionWe are seeking an experienced professional to join our Customer Service team and serve as the point of contact for customers in Latin America. You will be responsible for entering orders, addressing inquiries, providing shipping updates, and resolving any issues related to import/export orders.In this r­­­­­­­­­ole, you will:Receive...


  • Tlalnepantla, México SOMFY Group A tiempo completo

    About UsWe are a leading provider of innovative solutions in the industry, and we are seeking a highly skilled Export Service Coordinator to join our team.Job OverviewThis is a full-time position that requires excellent communication and problem-solving skills. As an Export Service Coordinator, you will be responsible for ensuring seamless customer...

  • Customer Service Lead

    hace 3 semanas


    Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    At International Flavors & Fragrances, we are seeking a Customer Service Lead to oversee the delivery of purchase orders to customers and act as an intermediary between the plant and customers for local deliveries.Key responsibilities include guaranteeing order delivery, solving day-to-day issues, supervising customer purchase order due dates, and...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Job Title: Customer Service Supervisor FlavorsJob Summary:We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at International Flavors & Fragrances. The successful candidate will be responsible for leading the customer service team, ensuring timely delivery of purchase orders, and resolving customer complaints and...


  • Tlalnepantla, México Axalta Coating Systems A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Axalta Coating Systems. As a key member of our customer-facing team, you will be responsible for coordinating and controlling all activities involved with the export process for the sale of materials in maritime, land, and...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    IFF is growing and we are looking for a dedicated and passionate individual to join our Customer Service team! As the Customer Service Supervisor, you will guarantee purchase orders deliveries to customers and being the intermediary between the plant and customers for local deliveries, solve issues for day-to-day activities, supervise the due dates of the...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Job Title: Customer Service Supervisor Flavors Specialist About the Role:This position is responsible for guaranteeing purchase order deliveries to customers, ensuring timely resolution of customer complaints and requests, and supervising daily activities. The successful candidate will possess strong analytical and problem-solving skills, excellent...

  • Customer Service Liaison

    hace 2 semanas


    Tlalnepantla, México Wesco A tiempo completo

    At Wesco International, Inc., we seek an exceptional Service Representative to join our team. In this role, you will play a vital part in delivering top-notch customer service by responding to inquiries, resolving issues, and analyzing customer needs.Responsibilities:Provide prompt and professional communication to customers via phone or...


  • Tlalnepantla, México Wesco A tiempo completo

    **Job Summary**:We are seeking a highly skilled Customer Service Representative to join our team at Wesco International, Inc. The ideal candidate will have excellent communication skills, a strong ability to build relationships, and a passion for delivering exceptional customer service.**Responsibilities**:As a Customer Service Representative, you will be...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Are you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves. We are now...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Are you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves. We are now...


  • Tlalnepantla, México Te Connectivity Corporation A tiempo completo

    Job OverviewAt TE Connectivity, we're committed to creating a safer, more connected world. As a Customer Service Representative, you'll play a key role in delivering exceptional customer experiences. Your primary responsibility will be to interact with customers, sales representatives, and other stakeholders to handle various pre-sales or post-sales service...


  • Tlalnepantla de Baz, México International Flavors & Fragrances A tiempo completo

    Job Description IFF is growing and we are looking for a dedicated and passionate individual to join our Customer Service team! As the Customer Service Supervisor, you will guarantee purchase orders deliveries to customers and being the intermediary between the plant and customers for local deliveries, solve issues for day-to-day activities, supervise...


  • Tlalnepantla, México Wesco A tiempo completo

    As a key member of our team at Wesco International, Inc., you will play a vital role in delivering exceptional customer service to our clients. Your primary responsibility will be to respond to customer inquiries, resolve issues, and provide solutions to meet their needs.Responsibilities:Interact with customers via phone, email, or in-person to provide...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Are you passionate about delivering exceptional customer experiences? We are seeking a highly motivated and results-driven individual to join our Customer Service team as a Customer Service Representative.Your focus will be on providing support to internal and external customers and stakeholders, processing orders into our order management system, and...


  • Tlalnepantla, México Te Connectivity A tiempo completo

    At Te Connectivity, we're seeking a skilled Customer Service Representative to join our team. This role involves interacting with customers, sales representatives, and other stakeholders to handle various service functions. You'll process transactions, respond to inquiries, and promote our products and services while resolving customer complaints. Strong...


  • Tlalnepantla, México Axalta Coating Systems A tiempo completo

    Job Description: CUSTOMER SERVICE REPRESENTATIVE (CSR) Coordinate and control all the different activities involved with the export process for the sale of materials in maritime, land, and air shipments. Manage purchase orders, shortages, transfer prices, billing, shipping dates, preparation, control, and shipment of documents, and coordinate the procedure...


  • Tlalnepantla, México Momentive A tiempo completo

    Job Title: Customer Service Representative Summary: In this role you are the prime contact for customer support-related activities and are responsible for providing best-in-class / excellent customer service for external customers and business partners (distribution) by utilizing excellent, in-depth business knowledge; Products knowledge and Order to Cash...