Customer Service Export Agent
hace 2 meses
**Company Description**
As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.
As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.
We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.
We are seeking an experienced professional to join our Customer Service team and serve as the point of contact for customers in Latin America. You will be responsible for entering orders, addressing inquiries, providing shipping updates, and resolving any issues related to import/export orders.
In this role, you will:
- Process pro-forma invoices (international orders) and blanket orders
- Understand the steps to create required customs documentation
- Gather shipment details and update customers as required.
- Ensure transparent communication and continual follow-up regarding order status.
- Ability to problem solve and provide proactive resolutions.
- Diffuse customer complaints and provide appropriate solutions in a timely manner.
- Demonstrate a mindset that recognizes the importance of the satisfaction of our customers. Escalate issues to management in a timely fashion with an appropriate sense of urgency.
- Identify opportunities for continuous improvement to optimize the efficiency of resources
**Qualifications**
- Bilingual in Spanish and English required; Italian is a plus
- At least 3-5 years Customer Service background
- Experience with processing international orders
- Excellent organizational, communication, interpersonal and problem-solving skills with the ability to work effectively in teams.
- Strong attention to detail
- Ability to work independently
- Proficiency in relevant software and tools:
- Microsoft 365
- Salesforce or comparable CRM
- SAP a plus
**Additional Information** Working Environment**:
- Office Environment, Tlalnepantla de Baz, Mexico
- Typical standard business hours of 8:00 am - 5:00 pm(including 1 hour lunch), Monday through Friday
**Compensation & Benefits**:
- Competitive salary commensurate with experience.
- Full corporate benefits package, including health, savings fund and food vouchers.
All your information will be kept confidential according to EEO guidelines.
-
Customer Service Supervisor Flavors
hace 7 meses
Tlalnepantla, México International Flavors & Fragrances A tiempo completoIFF is growing and we are looking for a dedicated and passionate individual to join our Customer Service team! As the Customer Service Supervisor, you will guarantee purchase orders deliveries to customers and being the intermediary between the plant and customers for local deliveries, solve issues for day-to-day activities, supervise the due dates of the...
-
Agente de Tech Support and Customer Service
hace 5 días
Tlalnepantla, México TAO A tiempo completoEmpesa lider en provisión de servicios empresariales de la mano de la mas importante empresa de Telecomunicaciones de Estados Unidos, se encuentran contratando Agentes Bilingües en Soporte y Customer Service. Actividades: - Brindar soporte y atencion a clientes a usuarios de compañía de telecomunicaciones - Aclarar dudas sobre servicios, fechas de...
-
Customer Service Supervisor Flavors
hace 4 semanas
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAt IFF, we are seeking a dedicated and passionate individual to join our Customer Service team as a Customer Service Supervisor Flavors. As the Customer Service Supervisor, you will guarantee purchase orders deliveries to customers and be the intermediary between the plant and customers for local deliveries, solve issues for day-to-day activities, supervise...
-
Customer Service Representative
hace 6 meses
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAre you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves. We are now...
-
Customer Service Representative
hace 7 meses
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAre you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves. We are now...
-
Customer Service Representative
hace 7 meses
Tlalnepantla, México Momentive A tiempo completoJob Title: Customer Service Representative Summary: In this role you are the prime contact for customer support-related activities and are responsible for providing best-in-class / excellent customer service for external customers and business partners (distribution) by utilizing excellent, in-depth business knowledge; Products knowledge and Order to Cash...
-
Customer Service Agent
hace 3 días
Tlalnepantla, México CTPG A tiempo completo**Join our great family!** **Do you speak fluent english?** Come and join us. **Specifications**: - Concluded Highschool - **Bilingüal (spanish and english)**: - Flexible schedule **What we offer**: - Service Window: 7:00 am to 9:00 pm - 2 days off. - Base Salary $14,500 + Assistence bonus ($5,000) - Certification training bonus ($5,000) - Life...
-
Customer Service Specialist Ii
hace 7 meses
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Specialist I
hace 9 meses
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Representative
hace 5 días
Tlalnepantla, México Transplace de Mexico Global A tiempo completoPRIMARY JOB ACCOUNTABILITIES - The Customer Service Specialist is a key contributor to our Transportation Management division. In this role, you'll have the rewarding opportunity to support Fortune 500 clients' transportation and logistics needs. ESSENTIAL FUNCTIONS AND TASKS - Freight Covered Every Day (Exceed customer on-time pick-up and delivery...
-
Customer Service Representative
hace 7 meses
Tlalnepantla, México HAYS A tiempo completoEmpresa de Manufactura esta en búsqueda de su siguiente Customer servicie Representative **Tu nueva compañía.** Empresa multinacional del sector de Manufactura ubicada en Tlalnepantla. **Ubicación** Tlalnepantla de baz | Posición híbrida **Tu nuevo rol** Como Customer servicie Representative (CSR) serás el contacto principal del cliente con la...
-
Customer Service Specialist Ii
hace 7 meses
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Associate Representative
hace 7 meses
Tlalnepantla, México Wesco A tiempo completo**Responsibilities**: - Interacts with customers by phone or in person to provide information and to ensure best service possible. - Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail. - Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. - Receives...
-
Customer Service
hace 5 días
Tlalnepantla, México GEN-T A tiempo completoImportante empresa transnacional de distribución eléctrica esta en búsqueda de: CUSTOMER SERVICE **Actividades**: Atención directa al cliente Manejo de paquetería office Orientado a la prestación de servicio telefónico al cliente Habilidad para la resolución de problemas Facilidad de aprendizaje Excelente atención...
-
Customer Service
hace 1 semana
Tlalnepantla, México XCF TRANSPORTE DE CARGA CONSOLIDADA A tiempo completoForma parte del mejor equipo de Transporte! **Customer service** **O**frecemos* - Sueldo base $13,000 + COMISIONES - Pago vía Bancomer - Prestaciones de ley - Cotización al 100% en el IMSS - Contratación directa por la empresa - Lunes a viernes de 8:00 a 6:00 pm y sábados medio día **Requisitos** - Lic. comercio, marketing o afín - Experiência en...
-
Customer Service
hace 7 meses
Tlalnepantla, México Talento Estratégico A tiempo completo**Estamos en busca de tu talento como Customer Service** - **Requisitos y Funciones**:_ - Egresado o pasante en carreras administrativas o de ingeniería industrial - Seguimiento a ordenes de servicio - **Seguimiento a cartera de clientes AAA**: - **Negociación con clientes, prospección de clientes nuevos**: - **Levantamiento de servicio**: -...
-
Customer Service Specialist I
hace 3 meses
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service
hace 5 días
Tlalnepantla, México XCF TRANSPORTE DE CARGA CONSOLIDADA A tiempo completoForma parte del mejor equipo de Transporte! **Customer service** **O**frecemos* - Sueldo base $13,000 - Pago vía Bancomer - Prestaciones de ley - Cotización al 100% en el IMSS - Contratación directa por la empresa - Lunes a viernes de 8:00 a 6:00 pm y sábados medio día **Requisitos** - Lic. comercio, marketing o afín - Experiência en servicio a...
-
Customer Service Representative Temp
hace 7 meses
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAre you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves. We are now...
-
Customer Service Representative
hace 5 días
Tlalnepantla, México First Brands Group A tiempo completo**Requisitos**: - Excel avanzado - Disponibilidad de horario - Experiência mínima de un año en Customer Service - Manejo de paquetería Office - Conocimiento de Oracle - Conocimiento de almacen - Interés en el sector automotriz - Habilidad de negociación Ofrecemos: - Horario de lunes a viernes - Fondo de ahorro - Vales de despensa - Comedor...
