Senior IT Business Lead

hace 3 semanas

Saltillo, México Johnson Controls A tiempo completo

**PRIMARY Purpose**

The Order To Cash (OTC) value stream includes the processes required to sell products and services, from management of the customer and customer orders through the ability to ship product, and billing to our customers.

You will provide thought leadership for ERP process design within the Order To Cash (OTC) value stream and understand integration points between OTC and other business process areas. This role will gather and align business requirements from the Enterprise as well as Global Products (GP) and lead the translation of those requirements to SAP S4 by collaborating with business and IT counterparts to ensure that the solution addresses business needs today and into the future.

This key position is a liaison between the Business Process Owners and IT as well as manages the governance of GP ERP process template also known as the GP Business Process Hierarchy for the OTC value stream.

**PRIMARY DUTIES**:

- Business case development - working with the business, develop ERP business case for the ERP Program, including ERP Foundation and individual projects.
- Program Roadmap - collaborating with business facing IT, define ERP roadmap through site sequencing and plan deployments based on scoring criteria and resource capacity.
- Business process scope governance:

- Define in scope and out of scope ERP processes through an approved Global Products Process Hierarchy.
- Manage and govern ERP process templates partnering with the business.
- Define level of process standardization through ERP
- Foundation - provide support and oversight to the IT delivery team in building the Global Products SAP S/4HANA foundation.
- Deployments:

- Develop Deployment plans by region or PBU and oversee deployments.
- Site readiness - pre-assessment of the facility for preparedness for the disruption caused by ERP implementation.
- Localization - maintain balance between local (statutory) requirements and global template modification.
- Adoption - partner with the business lead and local business to ensure adoption of the solution.
- Represent Global Products Order To Cash requirements in the ERP Transformation Program
- Define end-to-end business process maps for all PBUs, and create a common ERP business process template for OTC
- Translate agreed upon common GP ERP processes for OTC into an SAP OTC Value Stream view with the help of IT Delivery and SI Partners.
- Manage process governance and define the level of process standardization for OTC functions, including (but not limited to) Order Management, Pricing, Contracts, Returns, Credit Management, Delivery, Shipping, Billing and Accounts Receivable.
- Map existing business processes into the new ERP capabilities and identify gaps.
- Define the process mission, vision, tactics, goals, objectives, KPIs (Key Performance Indicators), and the measures that are aligned with the organization strategies.
- Synchronize process improvement plans with specific business process owners within the value chain and other interfacing processes.
- Ensure consistent, high quality, and appropriately detailed process designs, including the correct business requirements.
- Makes sure the process is documented, and that the documentation is used and updated regularly.
- Collaborate with business lead on the following deliverables:

- Define and sponsor business process change and capability investments, which continuously increase the maturity of the process and sustain each level of maturity.
- Make sure that process operators have the training and resources to do their jobs well.
- Define the benefits that will realize the strategic objectives of the program. Develop the benefit realization plan. o Manage "business continuity" during the change by preparing the affected business areas for transition to the new way of working. o Implement new business processes and ensure successful adoption by the end-users
- Optimize the timing of the release of new process steps into business operations
- Monitor and report process performance against KPIs and health versus plans

**REQUIRED**:

- Bachelor's degree or diploma
- **10+ years of experience in various roles in OTC area including leadership or management responsibilities **.
- SAP S/4 HANA experience
- Well-versed with general policies, procedures for sales order administration, shipping, exports, billing and AR.
- Experience working in multi-system, multi-team, and highly matrixed environments.
- Well-versed with supply chain, manufacturing, and finance business processes
- Experience leading teams including employees and contractors.
- Excellent verbal and written communication skills and comfortable interfacing with the business and IT leaders and customers/suppliers on a regular basis
- Strong analytical and problem-solving skills, with the ability to multi-task
- Fluency in written and spoken English and Spanish

**Preferred**:

- Global experience with awareness of legal/regional requirements in Americas, Europe

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