Customer Success Manager

hace 3 semanas

Ciudad de México Belvo A tiempo completo

**A little bit about us**:
We are Belvo, an open finance API platform with the bold vision of democratizing access to financial services in Latin America. We enable any financial innovator to access and interpret financial data - as well as initiate payments from their end-users accounts. We’re turning the messy complexities of the Latin American financial ecosystem into a modern set of tools to access and interpret data and move money in a seamless and secure way.

We’re a highly-technical, passionate, and driven team. We are more than 150 people, our team currently represents 26 nationalities and we have offices in São Paulo, Mexico City, and Barcelona - while a large portion of us works remotely.

We are tackling a very stimulating problem: connecting fintech innovators with legacy financial infrastructure. We strive to go beyond the limits of what is possible today and to do so in an elegant and developer-first way.

Since starting our adventure in May 2019, we have raised $56m from the leading VC investors globally.

You can read more about our company here and about our team and culture here. Also, head to our blog for more news about what we’re building and how we work.

**About the team**:

- We work in cross-functional, autonomous teams. We follow continuous delivery best practices executed on top of a modern technology stack.
- Our products are built for developers, by developers. Technological excellence is at the heart of what we do.
- We are pragmatic and customer-focused. We strive to find the right set of trade-offs in order to validate our hypothesis as early as possible, iterating on our products based on customer feedback.
- We communicate transparently. We do weekly all-hands where we get together to discuss company performance and goals.
- We are a flexible international team focused on creating cool stuff. Some of us prefer to work together in one of our offices and others prefer remote. For us, there's no difference as long as you have an excellent internet connection and are able to overlap with the team from 4pm on, CEST timezone.
- Also, we are backed by some of the leading investors in Silicon Valley and Latin America, including Founders Fund, Kaszek Ventures, and YCombinator.

**Your opportunity**:

- Own the relationship with Colombian customers at various stages of their lifecycle post-close, including: launch, post-launch, adoption, renewal and expansion
- Master Belvo’s product and platform and be an expert resource on Belvo's current and future product offerings
- Guide Belvo's customers in achieving maximum possible value by gaining a deep knowledge of their use cases and helping them implement Open Finance and Payments solutions that best meet their needs
- Monitor and manage the long-term health of the customers in the portfolio by identifying and preempting areas of risk or concern, including via usage and satisfaction metrics
- Engage with Product and Engineering teams to incorporate and prioritize customer feedback, and inform the roadmap
- Develop account plans for key customers with customer-specific goals and drive them forward with the collaboration and support of the rest of the Belvo team

**This position may be for you if**:

- You have 3+ years of work experience in a customer success or account management role that requires deep product knowledge, ideally for a technical and complex product at a SaaS or developer-tool / API company
- You have a strong ability to empathize with others and can facilitate professional conversations and outcomes with customers and internal teams
- You build solid, trusted relationships with various customers roles, from developers to Executives, and know how to dive deep into their requests to understand their underlying needs
- You are excited to become an expert on Belvo's product as well as a variety of customer use cases that require Open Finance solutions across Latin America
- You are eager to increase your knowledge of finance, fintech and technology in Latin America
- You are logical, data-driven, analytical and have experience solving problems in elegant and efficient ways
- You are adaptable, enjoy fast-paced environments and ready to manage multiple customers under tight deadlines;
- You show high attention to detail and methodical in how you work
- You have international experience and thrive in a multicultural environment
- Your written and verbal communication skills are excellent
- You have at least +5 years of working experience with the Colombian market and speak Spanish fluently
- You have good spoken and written English.

**Amazing if**:

- Familiarity with Fintech, Open Banking and PSD2 regulation in Europe
- Experience working with highly technical customers
- Fluency in Portuguese.

**Our process steps**:
At Belvo every hire is so important to us, that we share the decision to hire as a team.
- People team chat
- Take-home challenge
- Challenge presentation
- Team fit chat
- Meet the founders

**Our p

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