Service Delivery Manager
hace 2 meses
**Join our team and make an impact on patients’ lives**
We strive to create an exceptional people experience for patients, communities, partners and employees. As a patient-focused, values-based, R&D-driven global biopharmaceutical company, we know our decisions and actions affect people’s lives. We look to our values of Takeda-ism, which incorporates Integrity, Fairness, Honesty and Perseverance, and Patient-Trust-Reputation-Business as a guide in our decision-making process to ensure we do what’s right - for our patients, our people and society.
We have a team of globally diverse colleagues who are committed to bringing Better Health to people and a Brighter Future to the world. Our success depends on fostering an inclusive environment where all employees are welcomed, empowered and inspired to use their unique voices and talents.
Working here, you will make a positive impact on people’s lives every day — including your own
**THE OPPORTUNITY**:
- Provide specialized expertise in service delivery activities related to Infrastructure, Development and engineering platform family (AIDE).
- Understand enterprise DD&T strategy, the available GDD&T platforms and services, and the roadmaps for these platforms and services.
- Define service vision and strategy that reflects customer and business needs, balancing long-term, overall solution direction, and short-term service availability and capability.
- Manage service SLAs, KPIs and OKRs and remain accountable to guide regional service owners through analysis and prioritization to ensure customer needs are met and customers are satisfied with services.
- Interlock with other Takeda teams to delivery consumer-obsessed service.
- Provide service insights to customers.
**RESPONSIBILITIES**:
- Supervise scoping, planning, and management of service delivery to customers; flex and manage capacity across delivery teams successfully scaling to meet customer demand.
- Uses new techniques, delivery experience and business experience to drive the enforce existing SOPs and develop new, efficient delivery processes.
- Influence the existing complex landscape by innovating, redefining and simplifying process and technology designs, propose and execute solutions to identified highly complex IT problems or process driven agile approaches.
- Develops services workflows and tracks operational metrics.
- Build and accelerate new capabilities delivering business outcomes in terms of speed to value as well as client satisfaction.
- Ensure new platform capabilities are properly introduced into steady operation.
- Work independently on tough problems with other team members and independently solve, with some guidance, very difficult technology problems.
- Demonstrates advanced tooling and techniques to other technical organizations throughout the company.
**CORE ELEMENTS RELATED TO THIS ROLE**:
- Oversee the delivery team which includes introduce of new services/capabilities from platform team and collaborate with the platform operations team and infrastructure solutioning services.
- Understanding of the Infrastructure, Development and Engineering platform family, including automation, well architected framework and ITLT v4 proceesses.
- Develop, manage and maintain the services that supports AIDE platforms.
**REQUIREMENTS**:
- Bachelor’s degree or equivalent experience.
- 10+ years of experience in IT Service Management, Operations, or relevant project work.
- Experience managing outsourced delivery teams as a virtual team lead.
- Experience managing operational oversight of third-party outsourcing firms and ITSM service level management, including ITLTv4
- Knowledge and Understanding of IAAS/PaaS Environments with a focused on AWS.
- Understanding of infrastructure as code, moderm patterns and site reliability engineering concepts.
- Ability to work in an agile and rapid changing environment with high quality deliverables.
**MORE ABOUT US**:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
**Locations**:
MEX - Santa Fe
**Worker Type**:
Employee
**Worker Sub-Type**:
Regular
**Time Type**:
Full time
-
Delivery Enablement Lead
hace 7 meses
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international...
-
Incident Manager
hace 1 mes
Cuajimalpa, México Testing IT A tiempo completoTESTING IT Somos una empresa líder en pruebas de software, brindamos servicios en México y Nearshore a Estados Unidos Buscamos; Incident Manager / Soporte a producción con experiência en Atencio a incidencia en sistemas productivos Backlog, Manejo de Ticketing Responsabilidades & Experiência Profesional: **Soporte a Producción / Atención de...
-
Incident Manager
hace 2 semanas
Cuajimalpa, México Testing IT A tiempo completoTESTING IT Somos una empresa líder en pruebas de software, brindamos servicios en México y Nearshore a Estados Unidos Buscamos; Incident Manager / Soporte a producción con experiência en Atencio a incidencia en sistemas productivos Backlog, Manejo de Ticketing Responsabilidades & Experiência Profesional: **Soporte a Producción / Atención de...
-
Business Service Controlling
hace 5 meses
Cuajimalpa, México Danone A tiempo completoAbout the job Manage Mexico Financial planning process for Business Service to support the organization's goals and objectives (involves budgeting, forecasting, Strat Plan, variance analysis, and financial modelling) Identify cost-saving opportunities, monitor cost drivers, and cost reduction initiatives Coordinate / animate Performance review process with...
-
Tranformation Program Manager
hace 5 meses
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. **OBJECTIVES** - Suport in the planning and execution of the transformational programs in alignment with organizational priorities...
-
Team Manager
hace 6 días
Cuajimalpa, México Global Payments A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Paid Media Manager
hace 4 meses
Cuajimalpa, México Virket A tiempo completo**Vacante para la empresa Virket en Santa Fe -Cuajimalpa de Morelos, Ciudad de México**: Como Paid Media Manager, desempeñarás un papel crucial en la planificación, implementación y optimización de campañas de medios pagados en varias plataformas: Google Ads, Meta Ads, y todas la plataformas autogestionables: Twitter, Tiktok, Linkedin, etc. Serás...
-
Design Manager
hace 5 meses
Cuajimalpa, México Getecsa A tiempo completo**¿Quiénes Somos?** **GETECSA **es una empresa joven con la visión clara de lograr solidez y reconocimiento a nível Latinoamérica como una de las mejores compañías en servicios de tecnologías de la información y comunicaciones. En **Getecsa **tenemos como objetivo principal ofrecer servicios con un alto sentido de calidad de tal manera que...
-
Cuajimalpa, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Cuajimalpa de Morelos, Ciudad de México**: **¿Quiénes somos?** - Con presencial a nível global, nos dedicamos a producir y distribuir alimentos de primera calidad para Europa, Latam e India; hemos crecido de forma sostenida año con año (con presencia actual en 42 paises), estamos en un proceso de...
-
Technical Delivery Manager Supply
hace 5 meses
Cuajimalpa, México El Puerto de Liverpool (Corporativo) A tiempo completo**Descripción empresa**: El Puerto de Liverpool es la empresa líder en tiendas departamentales en México. CON MÁS DE 170 AÑOS EN EL MERCADO, nos dedicamos a facilitar la selección de productos y brindarles el mejor servicio a las familias mexicanas, esperando superar las expectativas de calidad, moda, valor y atención dentro de un ambiente...
-
Technical Delivery Manager Finance
hace 5 meses
Cuajimalpa, México El Puerto de Liverpool (Corporativo) A tiempo completo**Descripción empresa**: El Puerto de Liverpool es la empresa líder en tiendas departamentales en México. CON MÁS DE 170 AÑOS EN EL MERCADO, nos dedicamos a facilitar la selección de productos y brindarles el mejor servicio a las familias mexicanas, esperando superar las expectativas de calidad, moda, valor y atención dentro de un ambiente...
-
Technical Delivery Manager Retail
hace 5 meses
Cuajimalpa, México El Puerto de Liverpool (Corporativo) A tiempo completo**Descripción empresa**: El Puerto de Liverpool es la empresa líder en tiendas departamentales en México. CON MÁS DE 170 AÑOS EN EL MERCADO, nos dedicamos a facilitar la selección de productos y brindarles el mejor servicio a las familias mexicanas, esperando superar las expectativas de calidad, moda, valor y atención dentro de un ambiente...
-
Store Manager
hace 5 meses
Cuajimalpa, México Under Armour A tiempo completo**Values & Innovation**: At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are...
-
Digital Patient Services Enablement Lead
hace 2 meses
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**OBJECTIVES/PURPOSE** The Patient Services Enablement Lead OBU is the single point of accountability to business stakeholders for thought partnership, solution design, and overseeing delivery across all delivery partners (Internal, External and Specialized delivery partners). The Enablement Lead understands the needs as they relate to Patient Services,...
-
Icss Transformation Lead
hace 1 mes
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**_ OBJECTIVES/PURPOSE _** The ICSS Operations Transformation Lead & Program Manager is a senior management position tasked with leading strategic ICSS initiatives to drive transformational change across the organization. This role involves overseeing and synchronizing multiple high-impact projects, ensuring they align with overarching business objectives...
-
Technical Delivery Manager Back Office
hace 5 meses
Cuajimalpa, México El Puerto de Liverpool (Corporativo) A tiempo completo**Descripción empresa**: El Puerto de Liverpool es la empresa líder en tiendas departamentales en México. CON MÁS DE 170 AÑOS EN EL MERCADO, nos dedicamos a facilitar la selección de productos y brindarles el mejor servicio a las familias mexicanas, esperando superar las expectativas de calidad, moda, valor y atención dentro de un ambiente...
-
Lead of Directory Services
hace 5 meses
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international...
-
Program Manager
hace 4 semanas
Cuajimalpa, México Global Payments A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
R2r Solutions Manager
hace 2 meses
Cuajimalpa, México Danone A tiempo completoAbout the job - Manage local implementation of tools and project related to the R2R project roadmap in coordination with the Global R2R team, local Services Excellence and Continuous Improvement Leads. - Ensure the availability of all solutions required for the optimum performance and delivery of quality services by R2R. - Manage and organize the...
-
Analista Jr de Comunicación
hace 5 meses
Cuajimalpa, México Citi A tiempo completoThe Sales Support Analyst is an intermediate level position responsible for providing a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to provide support/ancillary services to sales people and across all...