IT Support Engineer
hace 3 meses
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**This is an Early Talent Role**
**Meet your team**:
LCO is a global organization that support 24/7 operation for large customers that demand specific KPI to ensure business continuity. LCO team is located mainly in Germany, India, Romania, and Mexico.
**What you bring**:
We expect you to participate in our LCO team by supporting the team in quality control and follow-up global initiatives. Goal is to upskill your knowledge in SAP technology by theorical trainings and practical experience with Mexico team, this plan is structured for 9-12 months to complete your onboarding to our operational activities.
**Ensuring Day to Day quality service delivery by**:
- Defining and tracking various service quality KPIs and SLAs for our customers
- Working together with the team towards improving several day-to-day operational tasks
- Supporting leads on different improving initiatives
- Driving projects and programs related to process improvement initiatives on the daily operational activities.
- Able to coordinate and orchestrate the work between the teams.
- Able to build up quality management reports for operations teams - Strong collaboration with different regions.
**Requirements**:
- 1+ years’ work experience in IT technologies.
- Good communication skills in English.
- Availability for operations and 24/7 delivery.
- Understanding of SLA/KPI tracking - Familiar with ITIL concepts of Service Management and Root Cause Analysis
- Management of multiple activities requiring cross team coordination
**Nice to Have**
- ITIL Certification
- Creation and reporting to executive managers.
- Able to communicate successfully at different levels of the organization.
**Bring out your best**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 398945 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
-
IT Support Analyst
hace 2 meses
06500, Cuauhtémoc, CDMX, México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Freelance IT and Network Support Engineer
hace 3 semanas
Ciudad de México, CDMX Tech Domain A tiempo completoWe are looking for an **ONSITE IT & Network Support Engineer/Technician** to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
-
Technician, Euc Solutions Support
hace 3 semanas
06500, Cuauhtémoc, CDMX, México Western Union A tiempo completo**Technician, EUC Solutions Support** Do you like helping others to solve technical issues? How about offering up your tech skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Technical, EUC Solutions Support. **Western Union powers your pursuit.** **Role Responsibilities** - You will respond to...
-
Semi Senior IT Systems Engineer, Identity and
hace 2 semanas
Cuauhtémoc, CDMX, México Medallia A tiempo completoOverview: We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole...
-
Semi Senior IT Network Engineer
hace 2 semanas
Cuauhtémoc, CDMX, México Medallia A tiempo completoOverview: We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole...
-
Support Engineer
hace 7 días
Ciudad de México, CDMX GSB Solutions A tiempo completoImportant IT company At the Latin American level, growth requires: **Support Engineer** **Job description**: Required Expertise: 8-10 years Experience as a Senior Linux SDE (On-Call experience - Not really required) Strong troubleshooting and problem solving skills Automation experience Strong programming experience (prefer golang and/or python) Strong...
-
Support Engineer
hace 2 días
Benito Juárez, CDMX, México Sequoia Connect A tiempo completo**Vacante para la empresa Sequoia Connect en Benito Juárez, Ciudad de México**: Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise. They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global...
-
Senior Software Engineer Ii
hace 3 meses
06500, Cuauhtémoc, CDMX, México Etsy A tiempo completo**Company Description** Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems...
-
Support Engineer
hace 2 meses
06600, Juárez, CDMX, México Thomson Reuters A tiempo completo**Support Engineer** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! **About the Role** In this opportunity as a Support Engineer, you will be responsible to: - Diagnose and troubleshoot basic technical issues, guiding customers...
-
IT Project Senior Consultant
hace 2 semanas
06500, Cuauhtémoc, CDMX, México SAP A tiempo completoRequisition ID: 408339 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T3 Hiring Manager: Leopoldo Fuentes Recruiter Name: Thais Nadim Additional Locations: **PURPOSE AND OBJECTIVES** Within the Enterprise Cloud Services organization, our Project & Program Office is...
-
IT Support Specialist
hace 2 meses
Ciudad de México, CDMX WPP A tiempo completo**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...
-
Senior Ios Software Engineer Ii
hace 2 días
06500, Cuauhtémoc, CDMX, México Etsy A tiempo completo**Company Description** Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems...
-
Lead Specialist IT Support
hace 2 meses
Ciudad de México, CDMX Avantor A tiempo completo**The Opportunity**: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under...
-
Lead Specialist IT Support
hace 1 mes
Ciudad de México, CDMX Avantor A tiempo completo**The **Opportunity**: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under...
-
Lead Specialist IT Support
hace 2 meses
Ciudad de México, CDMX Avantor A tiempo completo**The **Opportunity**: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under...
-
Storage Engineer
hace 2 meses
Benito Juárez, CDMX, México Azka IT Consulting A tiempo completo**Storage Engineer** AZKA IT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos. Estamos en la búsqueda de tu talento como **Storage Engineer.** **Requisitos**: - Licenciatura o Ingeniería en Sistemas Computacionales, Informática o afín, pasante / titulado. - Inglés **Conversacional**...
-
IT Project Senior Consultant
hace 2 meses
06500, Cuauhtémoc, CDMX, México SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
IT Project Senior Consultant
hace 2 meses
06500, Cuauhtémoc, CDMX, México SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
IT Business Services Consultant
hace 3 meses
06500, Cuauhtémoc, CDMX, México SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Senior Software Engineer I, Android
hace 2 meses
06500, Cuauhtémoc, CDMX, México Etsy A tiempo completo**Company Description** Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems...