Lead Specialist IT Support

hace 3 meses

Ciudad de México CDMX Avantor A tiempo completo

**The Opportunity**:
Avantor is looking for a dedicated and experienced IT Support Lead Specialist.
IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under mínimal supervision field incoming help requests by providing first level IT support and either resolve or escalate incidents in a timely manner. Provide updates within stipulated period and track open incidents till closure. Provide tech support by performing onsite troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support.

This role will be a full-time position base out of the site ABC Mexico - Avantor US Business Center S. de R.L. De CV of Ciudad de Mexico. This is not a remote or a hybrid position.

**What we’re looking for**
- **Education**: Bachelor’sDegree in Computer Systems, or computer related degree.
- **Experience**:5+ years of experience providing IT Support.
- Bilingual (Spanish and English) at a C1 level.
- CompTIA A+/Network+ is desirable.

**Who you are**:

- Ability to travel up to 20% and work after hours and work flexible shifts, after or during weekends.
- Customer
- oriented, reliable, self-motivated, organized, detail oriented, teamwork and a quick learner.
- Outstanding customer service skills.
- Proficiency of Microsoft Outlook and MS Exchange environments.
- Proficiency of Windows 2K, 11 and Windows Server.
- Strong knowledge of PCs, Wintel, Software Center, SAP and Sovos interface, Networking concepts, Cyber Security familiarity, ServiceNow ticketing system.
- Ability to prioritize multiple high priority support request and work independently.
- Professional Maturity.
- Quality oriented.
- Handle difficult situations and people.
- Prioritize task and meet deadlines.
- Ability to multi-task, troubleshoot, and adapt to changing environment and needs.

**How you will thrive and create an impact**
- Observe, monitor, and report violation incidents of Avantor Global Security Policy
- Use Avantor IT tickets system to document assigned tasks and create new ones in case it is necessary.
- Assists the Corporate Support Team of Level 3 and Level 4, as necessary.
- Maintain IT Assets Inventory up to date using Avantor tools and manage electronic e-waste equipment.
- Comply with SLA (Service Level Agreement) parameters as per established by Corporate in our Avantor IT ticket system.
- Propose, design, develop, implement, and support improvements in business processes using the available of IT tools.
- Performs network troubleshooting to isolate and diagnose common network problems.
- Install, upgrade, and configure network printing and software.
- Provides setup, deployment, and support of mobile devices.
- Resolve hardware and software issues at office, warehouse, and manufacturing environments.
- Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc.
- Support conference room, desktop, laptop, mobile device and thin client management (receive, stock, issue, redeploy, tracking and disposal services)
- Desing and implements trainings, project materials, manuals, and testing documents.
- Installs and maintains hardware and peripheral components label printers and other peripherals related to operations support.
- Infrastructure site services (local support of data &voice network and hosting services devices led by L3.)
- Engages and is primary contact for the site with external vendors for support and services.
- Site relationship management (IT liaison with local site management.)
- Responds to client inquiries concerning system operation and diagnoses system hardware, software, and operator problems. Recommends or performs actions to correct problems.
- Assist the IT Corporate teams to support all aspects of infrastructure as needed.
- User interactions: Interact with all levels of Avantor associates and customer organization from end user to the Supervisor/Manager.
- Customer point of contact: The primary responsibility of this position is to serve as the liaison with customers. Exceptional communication and listening skills are essential.
- Process Improvement: To identify areas to streamline within the implementation cycle.
- Technical process consultant assigned to lead IT projects as needed.
- Perform other duties as assigned.

**Why Avantor?**

**Dare to go further in your career. **Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

**The work we do changes people’s lives for the better.** It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first t

  • Lead Specialist IT Support

    hace 3 meses

    Ciudad de México, CDMX Avantor A tiempo completo

    **The **Opportunity**: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under...

  • Lead Specialist IT Support

    hace 2 meses

    Ciudad de México, CDMX Avantor A tiempo completo

    **The **Opportunity**: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under...

  • IT Support Specialist

    hace 3 semanas

    Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    Company Overview: Sybex Support Services Llc is a leading provider of IT support services, dedicated to delivering exceptional customer experiences.Salary: $60,000 - $80,000 per annum, depending on experience.Job Description: As an IT Support Specialist, you will be responsible for providing technical assistance to clients across various platforms, including...

  • IT Support Specialist

    hace 3 días

    Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton's Corporate Sector division is currently seeking an IT Support Specialist to provide technical assistance and support to the site(s). This role requires a highly motivated and detail-oriented individual who can work closely with the IT team to ensure seamless delivery of IT services and support.Key Responsibilities:Provide desk-side support at the...

  • IT Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México BetterCloud A tiempo completo

    At BetterCloud, we're seeking a skilled IT Support Specialist to join our team in Mexico City. As a key member of our IT team, you will provide world-class support to our fast-growing team, ensuring a seamless employee experience.Responsibilities:Provide IT support during technical transitions with kindness, empathy, and understanding.Assist with IT needs of...

  • IT Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Advancio, Inc A tiempo completo

    This is a remote position based in Mexico City, where you will work with a dynamic team as a vital member of our IT department. As an IT Support Specialist, your responsibilities will include providing technical support, maintaining hardware and software systems, and assisting with the implementation of IT projects.About the PositionThis is a part-time...

  • Linux System Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Azka IT Consulting A tiempo completo

    Azka IT Consulting, a leading IT consulting firm in Mexico, is seeking an experienced Linux system support specialist to join our team.We are looking for a skilled professional to provide technical support for 27 applications worldwide.Job Description:As a Linux system support specialist, you will be responsible for providing level 1 support activities,...

  • IT Technical Support Specialist

    hace 8 horas

    Santiago de Querétaro, Querétaro de Arteaga, México Open It A tiempo completo

    About Open It">We are seeking a highly skilled IT Technical Support Specialist to join our team at Open It. This is an exciting opportunity for someone who is passionate about providing exceptional technical support and troubleshooting services.">Job Summary">The successful candidate will be responsible for serving as the first point of contact for users...

  • IT Support Specialist

    hace 3 meses

    Ciudad de México, CDMX AvantStay A tiempo completo

    What we are looking for AvantStay, a fast-growing, venture-funded company in the booming short-term rental industry, is seeking an IT Support Specialist. We want someone who has strong technical skills as well as experience delivering outstanding customer service. Our IT team is small but highly capable, and this role will be a key contributor to the...

  • IT Jr. Support Specialist

    hace 2 meses

    Ciudad de México, CDMX DB Schenker A tiempo completo

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to...

  • Senior IT Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Spin Master Ltd A tiempo completo

    Spin Master Ltd is seeking a skilled Senior IT Support Specialist to join our team. As an IT support specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure. Your primary responsibility will be to provide technical support to end-users through on-site and remote assistance.We are looking for someone with...

  • IT Support Specialist

    hace 3 semanas

    Ecatepec de Morelos, México American Standard A tiempo completo

    Company Overview:American Standard, a leading manufacturer of bathroom and kitchen products, is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in providing exceptional support to our end-users, ensuring that they have access to the resources they need to perform their jobs effectively.Job...

  • IT Lead

    hace 1 mes

    Ciudad de México, CDMX Lyra Health A tiempo completo

    **About Lyra Health** Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their...

  • IT Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Tui A tiempo completo

    About Tui MusementTui Musement is a leading tours and activities business that combines a scalable digital platform with local service delivery.We offer excursions, activities, tickets, and transfers in over 50 countries worldwide, with more than 130,000 'things to do' in all major holiday and city destinations.Our business distributes products through B2B...

  • IT Support Specialist

    hace 3 días

    Ciudad de México, Ciudad de México Eaton A tiempo completo

    Job DescriptionEaton, a leading global technology company, is seeking an experienced IT Support Specialist to join our Corporate Sector division.About the Role:Provide first- and second-level PC support for infrastructure hardware and software to ensure customer satisfaction.Offer desk-side support at various sites, serving as the primary point of contact...

  • Expert IT Systems Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Prime Personnel A tiempo completo

    Job OverviewPrime Personnel is offering an exciting opportunity for an experienced IT Systems Support Specialist to join their team. In this role, you will have the chance to work with a range of systems, including Gloss, Intellimatch, and CIF, in a fast-paced commercial banking environment.

  • Technical IT Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    We are currently searching for a Technical IT Support Specialist to join our team at Sequoia Connect. This role is responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.**Key Responsibilities:**Provide expert-level technical support for enterprise storage products and networking...

  • IT Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Advancio, Inc A tiempo completo

    About Advancio, Inc.Advancio, Inc. is a dynamic company that values innovation and excellence in technology solutions. We are seeking an experienced IT Technical Support Specialist to join our team in Mexico City (CDMX).Estimated Salary: $45,000 - $65,000 per yearThe salary range for this position is estimated based on national averages and industry...

  • IT Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    **Job Overview**We are seeking a skilled IT Support Specialist to join our team at the JW Marriott Cancun Resort & Spa in Mexico.**Estimated Salary:** $45,000 - $60,000 per year.**Job Description**The successful candidate will be responsible for troubleshooting and repairing technical problems or issues related to computer hardware and peripheral equipment....

  • IT Support Specialist

    hace 4 meses

    Ciudad de México, CDMX Level Access A tiempo completo

    Interested in working for a company that provides you with the opportunity to grow professionally and give back to society? Level Access may be the right company for you. Level Access is seeking an IT Support Specialist. If you're passionate about technology and eager to contribute to a dynamic team, this is the opportunity for...