Lead Specialist IT Support
hace 2 meses
**The **Opportunity**:
Avantor is looking for a dedicated and experienced IT Support Lead Specialist.
IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under mínimal supervision field incoming help requests by providing first level IT support and either resolve or escalate incidents in a timely manner. Provide updates within stipulated period and track open incidents till closure. Provide tech support by performing onsite troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support.
This role will be a full-time position base out of the site ABC Mexico - Avantor US Business Center S. de R.L. De CV of Ciudad de Mexico. This is not a remote or a hybrid position.
**What we’re looking for**
- **Education**: Bachelor’s** **Degree in Computer Systems, or computer related degree.
- **Experience**:5+ years of experience providing IT Support.
- Bilingual (Spanish and English) at a C1 level.
- CompTIA A+/Network+ is desirable.
**Who you are**:
- Ability to travel up to 20% and work after hours and work flexible shifts, after or during weekends.
- Customer
- oriented, reliable, self-motivated, organized, detail oriented, teamwork and a quick learner.
- Outstanding customer service skills.
- Proficiency of Microsoft Outlook and MS Exchange environments.
- Proficiency of Windows 2K, 11 and Windows Server.
- Strong knowledge of PCs, Wintel, Software Center, SAP and Sovos interface, Networking concepts, Cyber Security familiarity, ServiceNow ticketing system.
- Ability to prioritize multiple high priority support request and work independently.
- Professional Maturity.
- Quality oriented.
- Handle difficult situations and people.
- Prioritize task and meet deadlines.
- Ability to multi-task, troubleshoot, and adapt to changing environment and needs.
**How you will thrive and create an impact**
- Observe, monitor, and report violation incidents of Avantor Global Security Policy
- Use Avantor IT tickets system to document assigned tasks and create new ones in case it is necessary.
- Assists the Corporate Support Team of Level 3 and Level 4, as necessary.
- Maintain IT Assets Inventory up to date using Avantor tools and manage electronic e-waste equipment.
- Comply with SLA (Service Level Agreement) parameters as per established by Corporate in our Avantor IT ticket system.
- Propose, design, develop, implement, and support improvements in business processes using the available of IT tools.
- Performs network troubleshooting to isolate and diagnose common network problems.
- Install, upgrade, and configure network printing and software.
- Provides setup, deployment, and support of mobile devices.
- Resolve hardware and software issues at office, warehouse, and manufacturing environments.
- Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc.
- Support conference room, desktop, laptop, mobile device and thin client management (receive, stock, issue, redeploy, tracking and disposal services)
- Desing and implements trainings, project materials, manuals, and testing documents.
- Installs and maintains hardware and peripheral components label printers and other peripherals related to operations support.
- Infrastructure site services (local support of data &voice network and hosting services devices led by L3.)
- Engages and is primary contact for the site with external vendors for support and services.
- Site relationship management (IT liaison with local site management.)
- Responds to client inquiries concerning system operation and diagnoses system hardware, software, and operator problems. Recommends or performs actions to correct problems.
- Assist the IT Corporate teams to support all aspects of infrastructure as needed.
- User interactions: Interact with all levels of Avantor associates and customer organization from end user to the Supervisor/Manager.
- Customer point of contact: The primary responsibility of this position is to serve as the liaison with customers. Exceptional communication and listening skills are essential.
- Process Improvement: To identify areas to streamline within the implementation cycle.
- Technical process consultant assigned to lead IT projects as needed.
- Perform other duties as assigned.
**Why Avantor?**
**Dare to go further in your career. **Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
**The work we do changes people’s lives for the better.** It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the
-
Lead IT Support Specialist
hace 3 días
Ciudad de México, Ciudad de México Avantor A tiempo completoThe Opportunity:Avantor is looking for an experienced IT Support Lead Specialist to join our team.Key Responsibilities:- Provide first-level IT support and resolve or escalate incidents in a timely manner- Troubleshoot technical issues and provide clear communication and customer support- Collaborate with the Corporate Support Team to resolve complex...
-
Lead Specialist IT Support
hace 3 semanas
Ciudad de México, CDMX Avantor A tiempo completo**The **Opportunity**: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under...
-
Lead Specialist IT Support
hace 2 meses
Ciudad de México, CDMX Avantor A tiempo completo**The Opportunity**: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under...
-
IT Support Specialist
hace 2 semanas
Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completoJob SummaryWe are seeking a skilled IT Support Specialist to join our team at Sybex Support Services Llc. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and collaborating with other IT teams to ensure seamless service delivery.Key ResponsibilitiesProvide...
-
IT Support Lead Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Avantor A tiempo completoThe Opportunity:Avantor is seeking a skilled IT Support Lead Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to our staff and customers. Your expertise will be essential in ensuring the smooth operation of our local and wide area networks, computer systems, software,...
-
IT Support Lead Specialist
hace 7 días
Ciudad de México, Ciudad de México Avantor A tiempo completoThe Opportunity:Avantor is looking for a dedicated and experienced IT Support Lead Specialist to support the planning, acquisition, installation, control, management, and maintenance of the organization's local area networks, computer systems, software, peripherals, and telecommunications.This role will be a full-time position based out of the Avantor US...
-
IT Support Specialist Lead
hace 4 semanas
Ciudad de México, Ciudad de México Avantor A tiempo completoThe OpportunityAvantor is seeking a highly skilled and experienced IT Support Lead Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and services to our organization.Key ResponsibilitiesProvide first-level IT support and escalate incidents in a timely mannerWork independently...
-
IT Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Eaton A tiempo completoEaton is seeking a skilled IT Support Specialist to join our Corporate Sector division.**Key Responsibilities:** Provide first- and second-level PC support for infrastructure hardware and software to ensure customer satisfaction. Offer desk-side support at various sites and serve as the primary point of contact for smaller sites. Participate in IT...
-
IT Support Specialist
hace 2 días
Ciudad de México, Ciudad de México Syncreon Consulting A tiempo completoJob Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team at Syncreon Consulting. The ideal candidate will have experience in IT Service Desk, handling calls or chat support, and troubleshooting EUC or Desktop issues, as well as Office 365 products.Key Responsibilities:Provide IT support to employees via phone,...
-
IT Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Ericsson A tiempo completoAbout this role:We are seeking a skilled IT Support Specialist to join our team at Ericsson. As a key member of our technical support team, you will be responsible for providing comprehensive technical assistance for our Information and Communication Technology (ICT) systems, software, and hardware components.Develop and maintain comprehensive training...
-
IT Support Specialist
hace 3 días
Ciudad de México, Ciudad de México Accelalpha A tiempo completoAbout the RoleAccelalpha is seeking an IT Support Specialist to join a growing IT team. This role will require the candidate to provide technical support for hardware and software, both in-person and remotely. The ideal candidate will have excellent communication skills and an interest in providing exceptional user support.ResponsibilitiesResolve employee...
-
IT Support Specialist
hace 2 semanas
Ecatepec de Morelos, México Eaton A tiempo completoEaton's Corporate Sector division is seeking a skilled IT Support Specialist to provide 1st and 2nd level PC support for infrastructure hardware and software.**Key Responsibilities:**A. Provide timely and effective support to customers to resolve hardware and software issues.B. Participate in IT initiatives and lead smaller projects as directed by IT Site...
-
IT Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Tui A tiempo completo**About the Role**We are seeking a highly skilled IT Support Specialist to join our team in Cancun, Mexico. As an IT Support Specialist, you will be responsible for providing technical assistance to internal and external customers, troubleshooting issues, and ensuring the smooth operation of our IT systems.**Key Responsibilities**Provide technical support to...
-
Senior IT Support Specialist
hace 6 días
Ciudad de México, Ciudad de México Avantor A tiempo completoThe Opportunity:Avantor is seeking a dedicated and experienced IT Support Lead Specialist to join their team. This role will involve supporting the planning, acquisition, installation, control, management, and maintenance of the organization's local and wide area networks, computer systems, software, peripherals, and telecommunications.This position will be...
-
IT Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Advancio, Inc A tiempo completoJob Title: IT Support SpecialistAbout the Position:Advancio, Inc is seeking a skilled IT Support Specialist to join our dynamic team. As a vital member of our IT department, you will be responsible for providing technical support, maintaining hardware and software systems, and assisting with the implementation of IT projects. The ideal candidate will have a...
-
Oracle/SQL Support Lead
hace 3 semanas
Ciudad de México, Ciudad de México Azka IT Consulting A tiempo completoJob Title: Oracle/SQL Support LeadAzka IT Consulting is a leading IT talent connector between Latin America and the United States. We are seeking a skilled Oracle/SQL Support Lead to join our team.This is a hybrid position available for work in Mexico City, Guadalajara, Monterrey, and Querétaro. As an Oracle/SQL Support Lead, you will be responsible for...
-
IT Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Media A tiempo completoAbout the RoleWe are seeking a proactive and hands-on IT Support Specialist to join our team in Mexico. As a key member of our IT department, you will be responsible for providing technical support and assistance to our Monks and Machines.Key ResponsibilitiesInstall and configure computer hardware, software, and networking systems at our CDMX office.Provide...
-
IT Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Eaton A tiempo completoEaton is seeking a skilled IT Support Specialist to join its Corporate Sector division.**Key Responsibilities:**Provide desk-side support at Eaton sites, participating in IT initiatives under the guidance of a senior peer or supervisor. Collaborate on projects as directed by IT Site Infrastructure Support (SIS), gathering information to support IT business...
-
Linux Scripting Support Specialist
hace 3 días
Ciudad de México, Ciudad de México Azka IT Consulting A tiempo completoJob DescriptionAzka IT Consulting seeks a skilled Linux Scripting Support Specialist to join our team.We are looking for a talented individual with expertise in Unix and Shell Scripting to support our IT operations.Key Responsibilities:Provide Level 1 support for 27 applications worldwideCollaborate with our technical teams to resolve technical issuesDevelop...
-
IT Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Spin Master Ltd A tiempo completoJob SummarySpin Master Ltd is seeking a highly skilled IT Support Specialist to join our team. As a Field Support Technician, you will provide technical support to end-users through on-site and remote assistance, as well as at trade shows when required.Key ResponsibilitiesHardware and Software Support: Install, maintain, and troubleshoot hardware and...