Associate Tech Service Specialist

hace 1 mes

Monterrey, México LEGO A tiempo completo

**Location**
- Monterrey, Mexico

**Job ID**
- 0000013671

**Category**
- IT, Telecom & Internet

If you are a motivated and curious problem solver with a passion for technology, a confident independent operator, and a keen eye on cultivating relationships with colleagues and Factory Operations Team members at all levels delivering the best possible service, come and join us

**Bring value to yourself and the organization by putting your superpowers to work**:
If you are a motivated and curious problem solver with a passion for technology, a confident independent operator and a keen eye on cultivating relationships with colleagues and Factory Operations Team members at all levels delivering the best possible service, come and join us

**Play your part in our team succeeding**:
As part of the Global End-User Support organization, you will have the opportunity to help us to optimize the usage of business technologies to increase the productivity of The LEGO Group.

**Core Responsibilities**:

- Provide advice and solutions to complex IT incidents and problems.
- Effectively engages with Digital Technology product teams to implement the required processes, technology, and solutions on the site.
- Proactively ensures IT Policies and Principles are being followed on the site.
- Actively improves, utilizes, trains, and promotes new technologies implemented in the organization.
- Engages with vendors as it relates to IT area.

Do you have what it takes?
- Bachelor’s degree in Computer Science or similar.
- General knowledge of ITSM and IT infrastructure concepts.
- Expertise on one or more specific IT technical areas such as Active Directory, Microsoft Server environment, Networking, ITIL or automation.
- At least 2 years of experience in the Information Technology field providing technical support to hardware and software.
- Data analytics and presentation documents skills.
- An outstanding service-oriented mindset.
- Open communication and international collaboration.
- Ability to properly communicate in English, both written and spoken.

**Note: This position is based at our LEGO Operaciones de Mexico manufacturing factory located in Cienega de Flores, NL This is not a remote position. **This position is Temporary for 1 year.**

**Join the global LEGO® team**:
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued, and they belong.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group

Also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

Thank you for sharing our global commitment to Children’s Rights.

**Build your career brick by brick at the LEGO Group.**:
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

**Join the global LEGO® team**

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at the LEGO Group.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

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