Remote - Customer Service Representative

hace 2 semanas


Guadalajara, México Gordian Staffing A tiempo completo

**Description**:
Gordian Staffing, A New Way of HR.

Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions. Our headquarter is in Omaha, Nebraska. Abroad we have offices in Guadalajara and Mexico City.

About our client: We are one of Nevada's most-respected community association management companies. We are not a one-size-fits-all company. We pride ourselves on our reputation and commitment to customer care, which sets us apart from our competitors.

The Customer Service Representative follows the company's customer service policies and processes to deliver timely customer satisfaction. This position responds to client needs and supports coworkers by performing the following duties:

- Follow communication procedures, guidelines, and policies.
- Work with internal departments to meet customers' needs.
- Provide knowledgeable answers to questions about the product, pricing, and availability.
- Prepare product or service reports.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Provide feedback on the efficiency of the customer service process to management.

**Schedule: Monday to Friday, 11:00 - 20:00 CST**

We offer:

- Christmas bonus of 30 days (Aguinaldo)
- Vacations according to law
- IMSS
- Major medical insurance since day 1

After a 3-month probationary contract, we add:

- Minor medical insurance (Clinic may vary according to the city you are from)
- Food vouchers
- Saving fund
- Restaurant tickets

**Requirements**:

- High School Diploma.
- Experience at Customer Service Companies 2+ years.
- Experience handling demanding customers.
- Experience within a call center for American Customers.
- Strong English-speaking skills.

Desired:

- An Associate’s degree in Administration,
- Service-related experience is a plus.



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