Payments Tech Implementation

hace 2 semanas


Ciudad de México JPMorgan Chase Bank, N.A. A tiempo completo

**Responsibilities**:
Conduct scoping meeting(s) with client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities

Attend and lead client engagement including recurring project status meetings

Prepare Project Charter and/or Statement of Work outlining product implementation options and timeline

Use tracking tools and systems to document current status, issues, and risks for all active projects

Establish test environments, validate file formats, execute testing, coordinate back office testing, track test results, and assist client with issue resolution

When necessary, perform impromptu troubleshooting sessions with clients regarding failed testing scenarios

Serve as an effective point of escalation on behalf of client

Attend meetings and training as required to continue development and product knowledge

Mentor team members supporting similar products/disciplines

Support roll-out of new or enhanced products and set-up of pilot clients

Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales.

Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements

Adhere to all JPMorgan Chase department policy and procedures

**Qualifications**:
Cash management and treasury services experience / experience with technical payment solutions such as APIs and e-wallets and knowledge of payment connectivity / file formats preferred

Coding, developer or product development skills preferred.

Seasoned project management and problem-solving skills required

Client-facing experience preferred

BA/BS degree with 10+ years of relevant industry experience

Excellent verbal and written business and technical communication skills to both clients and internal partners; ability to tailor messaging to relevant audiences

Excellent analytical skills and attention to detail required

Effective issue resolution and escalation skills

Excellent time management and prioritization skills in a high pressure, competing-priority work environment

Able to work in a collaborative team environment and partner with colleagues

Willingness to learn and adaptable to change

Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint)

Excellent analytical skills and attention to detail required

Effective issue resolution and escalation skills

Excellent time management and prioritization skills

Able to work in a collaborative team environment and partner with colleagues

Willingness to learn and adaptable to change

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.



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