Manager, Global Training Gbs

hace 5 meses

Tlaquepaque, México Herbalife A tiempo completo

Overview:
Deadline to apply: July 7th

Level: Manager

Hiring Manager: Lorna H. Renouf

THE ROLE:
The Manager, Global Training is accountable for developing, implementing and supporting the Talent Management global strategy of Herbalife. Specifically, they are responsible supporting for the development, implementation, and ongoing evaluation of strategies for Global Training (technical/development/compliance) function for an assigned area of responsibility. They will manage the development, implementation and ongoing maintenance of a global strategy for training, taking into consideration regional and local legal and statutory requirements within the new operating model.

The Manager, Global Training will ensure tools and support required for successful implementation and management are provided to the team. They are an expert member of the Global Talent Management team and will provide leadership operational expertise and inspiration to their team focusing on continuous process improvement, quality, controls, risk mitigation and the ability to scale with the business growth. This position will understand the priorities, objectives and challenges of area of responsibility to be able to support defining the learning needs and recommend appropriate solutions.

They will foster high ethical standards and align with the performance strategies ensuring functional goals are met. The Manager, Global Training will help implement and operationalize strategies to support the business in improving customer satisfaction, maximizing efficiency and effectiveness, achieving diversity and inclusion goals and meeting policy objectives.

They will drive these efforts collaboratively with the business by establishing constructive partnerships with Global Business Services (GBS), Center of Excellence (COE), internal Herbalife clients and Regional Human Resources Business Partners (HRBPs) to evolve the current delivery model and prepare for future global expansion.

Responsibilities and tasks associated with the role
- Responsible for conducting consultations, facilitating discussions, and supporting the analysis and identification of internal customers’ learning needs. Leading the development of customized strategies and plans to address these needs effectively and efficiently.
- Responsible for building positive, constructive relationships with internal customer groups/regions and delivering initiatives that are focused on Training and Onboarding, minimizing duplication and overlaps wherever possible.
- Responsible for the set up (recruitment, transition and/or selection and training) of the Training and Onboarding team to deliver specified HR services to the function.
- Lead the performance management, coaching, mentoring and support for direct report(s).
- Partnering with all members of the Training and Onboarding team to support and drive all outputs of the Training and Onboarding function.
- Responsible for content development, output, quality & continual refresh of the LMS and other training and onboarding platforms, licensing and managing the vendor relationship.
- Responsible for managing the design, delivery, implementation, maintenance and evaluation of Global Training for GBS/DO/GTS for Herbalife. Developing a full blended curriculum including e-learning, playlists and instructor lead training (ILT)
- Responsible for the design, implementation, maintenance and evaluation of Global Training annual project plans, policies and governance for GBS/DO/GTS for Herbalife.
- Responsible for managing the design, delivery, implementation, maintenance and evaluation of Global Training GBS/DO/GTS support resources for Herbalife.
- Develop and partner with departments regarding Herbalization, culture, WOW, Member Education, product knowledge, sales and marketing plan, technical skills and understanding of Distributors and how all employees can support them
- Oversee global compliance & governance related to Global Training
- Innovate, design and develop policies and processes in line with latest industry thinking on Global training strategies and onboarding.
- Manage performance through metrics and key performance indicators (KPIs) covering all Global Human Resources Talent Management processes and linking all performance trends to continuous process improvement goals.
- Ensure that Global Training and Onboarding records and systems comply with applicable local, regional, and international labor laws and regulatory standards.
- Partner with the business to better understand their needs and collaboratively work with them to develop action plans.
- Provide guidance, direction and support to the regional teams to implement global tools and resources at the local level.
- Build a winning and inclusive culture by promoting diversity and inclusion.
- Develop constructive partnerships with key stakeholders such as the GBS Centers, HRBP’s and COE leaders.

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

- Strong Customer Service Fo

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