Service Delivery Manager

hace 6 meses


Zapopan, México Oracle A tiempo completo

**About the Job**:
As part of the Energy and Water SaaS team, a Service Delivery Manager forges a ‘trusted advisor’ relationship with assigned accounts to cultivate customer success. This role is committed to ensuring that customers move positively through the customer lifecycle and that they receive the support they need to achieve their business & operational objectives. This is a key, customer-facing role within the Energy and Water SaaS team and requires a dedicated professional with an exceptional ability to manage customer relationships. The Job duties are varied and complex utilizing independent judgment.

**Key objectives**:

- Develop a long-term relationship with our clients to advise them effectively along their Oracle SaaS journey.
- Maintain a high level of client satisfaction through listening, observing, and forecasting customer opportunities, needs or problems
- Drive adoption of Oracle Energy & Water SaaS solutions, helping them be successful by realizing the full value of their investment with new features, new technology, new innovations.
- Support customers through successful implementations and post go-live SaaS upgrades
- Identify and promote expansion opportunities via your knowledge & relationship with the client.
- Act as the liaison between our clients and various stakeholders, leveraging capabilities of other teams to the benefit of the customer
- Ensure client continues their contractual relationship with Oracle, and renews/expands their services.
- Communicate effectively at executive levels with customers, partners, and internally.
- Balance & organize effectively in supporting multiple customers
- Escalate issues effectively and with a calm sense of urgency
- Contribute to assigned side projects designed to move the organization forward.
- Support development of content, tools, processes and activities performed by the SDM organization

**The primary responsibilities of this role include**:

- Onboarding customers and establishing customer relationships
- Communicating the Oracle vision and high level product roadmap
- Guiding customer success via a thorough understanding of your customers’ business priorities, KPI’s/metrics, and desired outcomes
- Supporting account planning processes and internal account reviews
- Reporting on Availability and other key metrics
- Effective responsiveness as the primary escalation point for the customer
- Contract administration and compliance
- Reporting to the Customer root cause analysis of outages
- Support expansion opportunities
- Co-ordinating core product demos and best practice guidance
- Collaborating with Sales to produce renewal plans and assisting in the renewal process
- Advocating for product enhancements on behalf of customers

**About you**:

- BS or BA degree. MBA, MS or relevant experience preferred.
- At least 3 years of professional experience in enterprise software and account management
- You have experience in direct customer facing or consulting roles at a senior level
- You are an excellent communicator who understands technical concepts
- You can translate complex and technical topics across a wide range of audiences in an engaging and succinct manner
- You have demonstrated success working directly with clients, including building senior level relationships
- Skilled at relationship management
- Excellent speaking and presentation skills
- Strong time management skills and self-motivated
- Strong strategic and analytical thinking skills
- Experience working with cross-functional, enterprise-wide teams and collaborating to find solutions
- Demonstrated resourcefulness, motivation, and initiative
- High energy and stamina to perform consistently in a very demanding environment.
- Ability to travel for up to 25% of your time



  • Zapopan, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Completed High school diploma - Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Basic English (A2) - +2 years of previous experience - 1+ year as people manager Delivery Station Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for...


  • Zapopan, Jalisco, México Citi A tiempo completo

    The Customer Experience Manager is responsible for ensuring an exceptional level of customer service in order to achieve client satisfaction. This involves managing resources at the Branch to generate "Exceptional Experiences" from the client's initial contact with the branch. **Key Responsibilities:**• Promote the products and services of the Institution...


  • Zapopan, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    Job SummaryWe are seeking an experienced Operations Manager to oversee the last mile operations within our delivery stations in Zapopan, Mexico.


  • Zapopan, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About Servicios Comerciales Amazon Mexico S. De R.L. De C.V.At Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we're committed to delivering exceptional customer experiences. To achieve this, we need talented professionals who can drive operational excellence. Our team is responsible for managing the flow of packages across our network, ensuring...

  • Infrastructure Manager

    hace 2 semanas


    Zapopan, Jalisco, México Finastra A tiempo completo

    Role OverviewThe Problem Manager position at Finastra offers a unique opportunity to shape the company's infrastructure and application environments. This role is responsible for overseeing the governance and lifecycle of all problems, ensuring a world-class customer experience.As a key member of the Service Delivery Team, you will collaborate with the...

  • Manager Operations Sr

    hace 6 meses


    Zapopan, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 7+ years of general experience - Solid understanding/background from Last mile operations - English Fluency - 3+ Years as people manager Job summary About Amazon At Amazon, we're working...


  • Zapopan, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the Role:Amazon is seeking a skilled Regional Operations Manager to lead the day-to-day management of our delivery stations, focusing on the delivery of Amazon orders directly to customers.Key Responsibilities:Oversee the operation of the delivery station, ensuring a safe work environment and proper training for all associates.Lead a team of Process...


  • Zapopan, México Oracle A tiempo completo

    This manager-level position is responsible for a segment within a given practice focused on a specific industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or...


  • Zapopan, México Mphasis A tiempo completo

    **Job Summary -** This position will provide system & process support for SC Markets n Logistics (MSC) department, following and analysis of specific data. For this position strong analysis skills are essential. **Years of experience needed - 0-3** **Technical Skills**: - Fluent English spoken and written. - Location: Guadalajara, not a home office...


  • zapopan, México AstraZeneca GmbH A tiempo completo

    At AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and...


  • Zapopan, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44 A tiempo completo

    About the RoleWe are seeking a highly skilled Localization Program Manager to lead international software delivery projects across Amazon Devices families. As a key member of our DS2 Localization team, you will be responsible for driving project schedules from development commit to release, coordinating design/implementation efforts, and working with...


  • Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo

    Job SummaryOCI Enterprise Engineering is seeking a highly skilled Senior Manager to lead a team of Software Developers and Systems Analysts responsible for the suite of Corporate Network management software. The ideal candidate will have a strong background in software engineering and experience in managing teams.Key ResponsibilitiesMaintain trusted...


  • Zapopan, Jalisco, México Patricia Baez Company A tiempo completo

    **Restaurant Operations Manager****Location**: Punta Cana, Dominican Republic**Employment Type**: On-site (not remote)**Job Summary**:**Responsibilities**:As a Restaurant Operations Manager at Patricia Baez Company, you will oversee the opening of our restaurant, ensuring all aspects of the operation are set up and ready for service. This includes managing...


  • Zapopan, México Oracle A tiempo completo

    The **Project Manager **plays a pivotal role in steering the implementation of NetSuite, adhering to the Suite Success methodology. The primary responsibility is to ensure that the project delivery is in alignment with the agreed scope, timeline, and budget, with a strong emphasis on customer satisfaction. This encompasses understanding and managing client...


  • Zapopan, Jalisco, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    About the RoleWe are seeking a talented Localization Program Manager to join our DS2 Localization team. As a key member of our team, you will be responsible for delivering software and content localization solutions across Amazon Devices families.Key ResponsibilitiesCollect business and systems requirements from internal customers, write project plans, and...


  • zapopan, México Ll Oefentherapie A tiempo completo

    OCI Enterprise Engineering is seeking a motivated Senior Manager that thrives in a fast-paced and rapidly evolving technology environment. You will build, lead and develop a team of Software Developers and Systems Analysts responsible for the suite of Corporate Network management software.  You will maintain trusted relationships with Corporate Network...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    OverviewOracle is the #1 global provider of business software, with an outstanding presence in over 175 countries, redefining the world of business and empowering governments. We are seeking a highly skilled Service Delivery Manager to join our team and serve as the single point of contact for Oracle Cloud customers who purchase Cloud Priority...

  • Facilities Manager

    hace 6 meses


    Zapopan, México JLL A tiempo completo

    At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance. **Benefits to eligible employees, include**: - Direct hiring by the company - Legal...


  • Zapopan, Jalisco, México Jll A tiempo completo

    At JLL, we are committed to fostering an inclusive environment where diversity is celebrated and everyone has equal opportunities. As a forward-thinking organization, we prioritize the well-being of our employees and strive to provide them with a comprehensive benefits package.We currently have an exciting opportunity for a seasoned Operational Building...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Senior Utilities Delivery LeaderLead senior project manager and delivery manager for Oracle Energy and Water Global Delivery Consulting group, responsible for delivering high-performance Utilities solutions to increase customer competitiveness.Key Responsibilities:Drive and mentor a software implementation team, providing technical direction, guidance, and...