Service Segment Manager
hace 6 meses
This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements into various product development stages, and analyzing business performance to identify areas for improvement. The role collaborates globally to implement innovative services and solutions, influences customer projects, and develops compelling proposals to drive revenue growth. The role also participates in complex cross-functional initiatives, solves challenging problems, and leads moderate to high complexity projects.
**Responsibilities**
- Engages in the planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
- Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
- Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
- Influences customer assessment, planning, and management of network projects, ensuring customer satisfaction.
- Develops compelling proposals for new business benefits, features, and promotions, driving revenue growth.
- Analyzes the business, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
- Collaborates across regions, geographies, and global teams to assist in the implementation of innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
- Utilizes both technical and business acumen to participate in complex cross-functional initiatives with significant impact on the services business.
- Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
- Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.
**Education & Experience** Recommended**
- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in service business management, delivery, solution architecting, business planning,
**Knowledge & Skills**
- Agile Methodology
- Analytics
- Business Development
- Business Strategies
- Business To Business
- Customer Relationship Management
- Data Analysis
- Digital Marketing
- Go-to-Market Strategy
- Key Performance Indicators (KPIs)
- Market Research
- Marketing
- Marketing Strategies
- New Product Development
- Product Management
- Product Marketing
- Product Strategy
- Project Management
- Thought Leadership
- Value Propositions
**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
**Impact & Scope**
- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
**Complexity**
- Responds to moderately complex issues within established guidelines.
-
Service Delivery Manager
hace 4 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob Summary At Hewlett Packard, we are seeking a skilled Service Delivery Manager to formulate product support strategies for moderately complex product families and represent services within product core teams. This role establishes and tracks product service metrics, collaborating globally on service planning and performance. The ideal candidate will...
-
Enterprise Service Delivery Manager
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob SummaryWe are seeking an experienced Enterprise Service Delivery Manager to lead our manufacturing engineering development and product delivery teams. The successful candidate will be responsible for driving design innovation, managing multiple projects, and collaborating with cross-functional teams.
-
Principal Ams Services Segment Manager
hace 6 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Scope/Summary**: HP is known as the founder of the Silicon Valley back in 1939. +80 years after, HP continues to have a brilliant future ahead. One of the key growth strategic areas is the newly created HP Workforce Solutions (HPWS) Business Unit. Services Supply Chain (SSC) is the “engine” to deliver Spare Parts, Repair and Refurbishment...
-
Service Delivery Manager
hace 3 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo**Job Summary** We are seeking a highly skilled Service Delivery Manager to join our team at Hewlett Packard. In this role, you will be responsible for formulating product support strategies for moderately complex product families and representing services within product core teams. You will establish and track product service metrics, collaborating...
-
Service Delivery Manager
hace 6 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** - For Managed Print Services. This role is responsible for formulating product support strategies for moderately complex product families and representing services within product core teams. The role establishes and tracks product service metrics, collaborating globally on service planning and performance. The role contributes to operational...
-
Service Delivery Manager
hace 5 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** - For Managed Print Services. This role is responsible for formulating product support strategies for moderately complex product families and representing services within product core teams. The role establishes and tracks product service metrics, collaborating globally on service planning and performance. The role contributes to operational...
-
Service Delivery Manager
hace 6 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for fostering exceptional customer satisfaction through ownership of operational relationships, managing risks, and driving SLA delivery. The role leads teams and solves complex issues, contributing to strategic growth and seamless service delivery. The role proactively manages issues that could impact service...
-
Service Delivery Manager
hace 4 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo**Job Summary**This role is responsible for driving exceptional customer satisfaction through leadership of operational relationships, risk management, and SLA delivery. The person in this position leads teams and resolves complex issues, contributing to strategic growth and seamless service delivery. **Key Responsibilities**- Develop and maintain excellent...
-
Service Delivery Manager
hace 5 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**_ Responsibilities:_** - Owns the customer operational business relationship of mid-size to large domestic accounts. - Acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication. - Leads...
-
Market Product Support Program Manager
hace 6 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**ABOUT HP** You are out to reimagine and reinvent what is possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what is next. We are in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful...
-
Service Delivery Manager
hace 5 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**_ Responsibilities: _** - Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes. - Represents services on product or solution core teams and provides service requirements into product development stages/phases,...
-
Customer Service Operations Manager
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo**Job Overview:**Hewlett Packard is seeking a skilled Customer Service Operations Manager to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.**About the Role:This position involves acting as a first point of contact for regular customers and top-tier clients on daily operational...
-
Business Operations Manager
hace 7 días
Tlaquepaque, Jalisco, México Micron A tiempo completoAbout Micron Technology">Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.">Key Responsibilities:">">Facilitate internal business processes with EBU Segment Marketing organization, including...
-
Global Service Delivery Manager
hace 6 meses
Tlaquepaque, México Hewlett Packard A tiempo completoIn HP’s Workforce Delivery Service (WDS) organization we are transforming the way we take care of Managed Services customers through roles and process changes. This position will be key to plan our next step into revamping our processes and using new technologies to make wise use of automation available to increase effectiveness. **Responsibilities** -...
-
Business Development Manager
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob SummaryWe are seeking a highly skilled Business Development Manager to join our Print Service Operations team at Hewlett Packard. This is a unique opportunity for a professional with expertise in complex sales processes, stakeholder collaboration, and data-driven decision making.Key Responsibilities:Drive business growth through effective configuration,...
-
Business Development Manager, Enterprise
hace 3 meses
Tlaquepaque, México Tanger A tiempo completoBusiness Development Manager, Enterprise Segment Job Description: As a Business Development Manager for Micron’s Compute & Networking Business Unit (CNBU) - Enterprise Segment, you will be responsible with driving DRAM solutions business growth for new and existing accounts. Working cross functionally with sales, product managers, executives, customers,...
-
Allison Dealer Development Manager
hace 1 mes
Tlaquepaque, México W.W. Williams Company A tiempo completo**Dealer Development Manager Opportunity Summary**: Come grow with us as a Dealer Development Manager, who develops, negotiates, and implements partnerships with dealers, fleet, and end users. This individual is goal-driven and motivated to surpass deadlines and achieve results. **Job Duties**: - Develop annual sales and marketing plans targeted to...
-
Service Delivery Manager
hace 6 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Description**: In HP’s Workforce Delivery Service (WDS) organization we are transforming the way we take care of Managed Services customers through roles and process changes. This position will be key to plan our next step into revamping our processes and using new technologies to make wise use of automation available to increase...
-
Hewlett Packard Customer Experience Manager
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob SummaryThe Hewlett Packard Customer Experience Manager will be a pivotal member of the global Customer Experience team. The role will leverage Qualtrics' Experience Management (XM) platform to design, implement, and optimize customer feedback programs.Main ResponsibilitiesConfigure and manage Qualtrics XM Engage tools to capture, analyze, and report on...
-
Global Services Portfolio Readiness Manager Position
hace 4 semanas
Tlaquepaque, Jalisco, México Hp A tiempo completoJob SummaryThis is a position as a Global Services Portfolio Readiness Manager in the HP Workforce Solutions Portfolio Enablement & Operations organization.This role is part of the Services Product Setup organization and is responsible for enabling New Service Introductions for transactional and contractual routes to market globally to achieve the objectives...