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Hewlett Packard Customer Experience Manager
hace 2 meses
The Hewlett Packard Customer Experience Manager will be a pivotal member of the global Customer Experience team. The role will leverage Qualtrics' Experience Management (XM) platform to design, implement, and optimize customer feedback programs.
Main Responsibilities- Configure and manage Qualtrics XM Engage tools to capture, analyze, and report on customer experience data across multiple touchpoints.
- Develop custom dashboards and automated reporting structures for various stakeholders.
- Ensure proper survey distribution, audience segmentation, and advanced analytics are in place.
- Utilize Qualtrics XM Directory to manage and segment customer profiles.
- Experience with Qualtrics XM platform, particularly in survey design, distribution, XM Directory, and analytics.
- Strong background in Customer Experience Management (CXM), with the ability to translate customer feedback into actionable insights.
- Program Health Monitoring: Experience monitoring the health of CX programs, utilizing metrics like response rates, customer engagement, and program completion rates.
This role is instrumental in translating customer data into actionable insights that drive continuous improvement across multiple global markets.
Compensation PackageThe estimated annual salary for this position is $120,000-$150,000, depending on location and experience.
