Team Leader, Order Management

hace 6 meses

Tlahuac, México Bruker A tiempo completo

Overview:
Today, worldwide more than 7,500 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

As a Team Leader, Order Management you lead the order management team in being able to meet our goals for order fulfillment and sales and service support. Your role two major components, on the one side you lead the team and support a continued improvement process and on the other side you process orders together with the team. As Team Leader, you are customer oriented, and process driven. Additionally, you will need SAP knowledge, excellent communication between departments, and a very high standard of quality in order to meet the various policies, regulations and guidelines.

**Responsibilities**:
Team Leader (about 50%)
- Be responsible for the Order Management Team in Mexico
- Conduct regular meetings to drive the communication, review tasks and support in escalations
- Be responsible that the team applies current policies and regulations and provide high quality of work
- Support the management team in a continuous improvement process and developing the employees according to their strengths
- Collaboration with relevant business partners, groups, departments

Order Management (about 50%)
- Be responsible for processing the sales orders in SAP.
- Complete order checks in SAP, CRM system (SFDC) and other tools in order to meet policies and business standards.
- Communicate and alignment with the respective selling entity, finance and factory to clarify the order for a seamless order execution.
- Support the factory and revenue team in order to meet the revenue targets
- Be responsible for margin-calculation and support in pre-sales activities if required
- Back-up for sales and service support in the respective country
- Other duties as assigned

Qualifications:

- Degree in Business or similar discipline
- More than five years relevant working experience
- Experience in sales operations related jobs
- Experience with international business is of benefit
- Experience in leadership is of benefit
- Sense for quality and details
- Solution oriented and process driven
- Microsoft Office (Excel, Word, PowerPoint, etc)
- Experience of operating SAP and CRM (SFDC)
- Excellent written and verbal communication skills
- Self-motivated and team player
- Language: English, Spanish

Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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