Associate Solution Owner
hace 2 semanas
**What You´ll Do...**
The Associate Solution Owner will be responsible for understanding business requirements that describe omnichannel customer engagement experiences and transforming those requirements into actionable instructions to be handed off to campaign configuration specialists.
The Associate Solution Owner will document instructions by leveraging AZ defined collaboration tools and documentation templates. The Associate Solution Owner should also look to develop process documentation and training material as well as identify operational process improvement opportunities by leveraging knowledge gained through their regular participation in the delivery process.
**Core Job Requirements**:
- Serve as the resource responsible for documenting comprehensive instructions necessary for a team of delivery resources to enable an omnichannel campaign
- Work in both a hands-on manner in creating omnichannel campaign delivery instructions within AZ tools and templates, while also collaborating with tool specific specialists as necessary.
- Leverage AZ defined tools for requirements capture and delivery task tracking and assignment
**Capabilities Required..**
- Demonstrated experience building and maintain relationships with key stakeholders and cross-functional teams.
- Experience managing concurrent projects, supporting website and omnichannel delivery
- Cross-functional partnership and agile delivery experience.
- Knowledge and adaptivity for using tools, not limited to the following **(Adobe Exp manager, Adobe Campaign manager, Tealium, ODAT)**:
- Agile project management - working on JIRA Kanban boards in sprint cycles for project delivery.
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