2022-j20131 - Service Desk Freshers
hace 2 semanas
Overview
Job Title: Service Desk Freshers
Location : Guadalajara, Mexico
Job Description:
Accept & registers Service Calls
Classify Service Calls according to the specified options
Execute 1st attempt to solve the Service Call
Refer Service Call to the appropriate Resolution Owner Support Group
Tracks the progress of an owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
Escalate to the appropriate management level when thresholds are violated.
Close Service Call
Communication (internally / externally) about Service Calls, e.g., communicates the status of the Service Call directly with the customer or broadcasts to a larger audience as defined per SLA.
Report about Service Calls
Communicate response times for dispatched tickets to the customers
Manage the entire service request process ensuring adherence to SLA
Execute service requests such as setting up NT/Outlook accounts as per the SLA
Process and send IT reports
**Tech Skills**
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
**Clients**:
Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service CenterUser account creation for Active Directory, Exchange Mailboxes, Distribution lists
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox)
-
Service Desk
hace 1 mes
Guadalajara, México Intugo Call Center A tiempo completoThe Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...
-
Service Desk Analyst
hace 7 días
Guadalajara, México Wipro Limited A tiempo completoOverview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...
-
Service Desk Onsite
hace 4 semanas
Guadalajara, México Dresden Partners A tiempo completo**Descripción**: Dresden Partners experts in web technology, UX / UI, mobile and software development, with specialized near-shore staffing, tech international and local tech sourcing services. We are looking for talent for the position: Service Desk **Requirements**: - Provide hardware / software / network problem diagnosis / resolution via telephone for...
-
Coordinador de Service Desk
hace 4 semanas
Guadalajara, México icorp A tiempo completoPrincipales Actividades y **Responsabilidades**: Gestión de personal Presentación de resultados Coordinación de actividades del personal Entrevistas y contratación de personal Productividad de personal a su cargo Control de backlog ( Tickets) Presentación de resultados Actividades administrativas Experiência en: Manejo de personal ITIL Herramienta de...
-
Service Desk L1/ Onsite
hace 1 mes
Guadalajara, México Dresden Partners A tiempo completo**Descripción**: Dresden Partners expertos en web technology, UX / UI, mobile and software development, con servicios near-shore staffing, tech international y local tech sourcing specialized. Estamos en búsqueda de talento para la posición: **Service Desk L1 Bilingüe - Guadalajara** 2 años de experiência experiência: - Proporcionar...
-
2023-j24443 - Ticket Support Service Desk Technical
hace 4 semanas
Guadalajara, México Vdart Inc A tiempo completoOverview **Job Title: "Ticket Support Service Desk Technical Support Customer"** **Job Location: On-Site Guadalajara** - Application Support Knowledge - Batch Job Monitoring and Troubleshooting - SQL knowledge - Familiar with Unix commands - Experience working in Linux servers (e.g Red Hat) - Able to Manage NACC Team (split shifts, morning, afternoon) -...
-
Ingeniero de Soporte I
hace 3 semanas
Guadalajara, México Driscoll's A tiempo completoAbout the Opportunity ABOUT THE OPPORTUNITY: Driscoll's End User Services plays a key role as an intermediary between our Driscoll's users and the technologies that drive the business. As Driscoll's continues its digital transformation, the Support Specialist will focus on providing technical assistance with hardware/software related incidents and...
-
Service Desk
hace 1 mes
Guadalajara, México Wipro Limited A tiempo completoOverview: **Role Purpose** - The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction_ **Do** - ** Ensure timely response of all the tickets raised by theclient end user** - _ Service requests solutioning by...
-
Junior Service Desk Specialist
hace 2 semanas
Guadalajara, Jalisco, México EPAM Systems A tiempo completoDescriptionAre you a skilled Junior Service Desk Specialist with a passion for incident recording, application support, and request resolution?Do you thrive in dynamic, collaborative environments?If so, we have an exciting opportunity for youWe're currently seeking a Junior Service Desk Specialist to join our vibrant team.This role offers the chance to...
-
Junior Service Desk Specialist
hace 2 semanas
Guadalajara, México EPAM Systems A tiempo completoDescriptionAre you a skilled Junior Service Desk Specialist with a passion for incident recording, application support, and request resolution?Do you thrive in dynamic, collaborative environments?If so, we have an exciting opportunity for you!We're currently seeking a Junior Service Desk Specialist to join our vibrant team.This role offers the chance to...
-
Service Desk Part-time Associate
hace 1 mes
Guadalajara, México NTT DATA A tiempo completoWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts - Advanced...
-
Help Desk Manager Bilingüe
hace 1 mes
Guadalajara, México Relay Human Cloud A tiempo completo**Relay Human Cloud is looking for you!** Relay Human Cloud, a global staffing organization based in Dallas, Texas, hires highly qualified **HELP DESK MANAGER** to support our third-party customers. We are looking for bright, energetic people to add to our team! **Job Overview** The Helpdesk Manager role will lead the team in completing and documenting...
-
Service Desk l
hace 4 días
Guadalajara, Jalisco, México Plexus Corp. A tiempo completoPurpose Statement: Provide level one support to help users identify and solve problems, deliver technical support to Plexus global user community to ensure seamless operation of applications, systems, networks. Collaborate with IT personnel, vendors, and business partners to resolve issues and contribute to technology projects supporting the Plexus...
-
Service Desk l
hace 4 días
Guadalajara, México Plexus A tiempo completoPurpose Statement: Provide level one support for users to determine problems and resolutions, Provides technical support to Plexus global user community while ensuring that applications, systems, networks and technologies are available and functioning in support of business processes. Collaboration with other IT personnel, vendors and business personnel to...
-
Service Desk Supervisor
hace 1 mes
Guadalajara, México Plexus A tiempo completoPurpose Statement: Provide level one support for users to determine problems and resolutions, Provides technical support to Plexus global user community while ensuring that applications, systems, networks and technologies are available and functioning in support of business processes. Collaboration with other IT personnel, vendors and business personnel to...
-
Service Desk l
hace 4 días
Guadalajara, México Plexus Corp. A tiempo completoPurpose Statement: Provide level one support for users to determine problems and resolutions, Provides technical support to Plexus global user community while ensuring that applications, systems, networks and technologies are available and functioning in support of business processes. Collaboration with other IT personnel, vendors and business personnel to...
-
Service Desk Agent I
hace 2 semanas
Guadalajara, México Plexus A tiempo completoKey Job Accountabilities: - Ensures user satisfaction by resolving moderate operational issues regarding areas of expertise or assignment, utilizing Plexus policies and/or procedures. - Escalate and route calls and tickets to second level support per defined processes. - Be the first point of contact in order to get the proper visibility for IT issues and...
-
Receptionist
hace 1 mes
Guadalajara, México Sidel A tiempo completoSidel is looking for a proactive person to support all the front desk and other administrative work for the Site. **Your Mission**: - Front Desk Attendance - Travel support - Events coordination - Attandance control **Your Profile**: - 3 years of experience in customer attendance - Fluent English - Service Attitude - SAP basics is a plus - Microsoft...
-
IT Service Transition Specialist
hace 4 semanas
Guadalajara, México AstraZeneca A tiempo completoThe Service Transition Specialist will perform acceptance into services and transition activities to ensure that services are delivered in accordance with Service Level Agreements and business requirements and ensuring ultimately the delivery of IT Services to AZ customers. They will help to ensure efficient, effective and thorough management of service...
-
Coordinador de Mesa de Servicio
hace 4 semanas
Guadalajara, México REDYTEC A tiempo completoREQUISITOS: - Estudios: Licenciatura en Sistemas o Afin / Titulado o No Titulado - Experiência: Entre 2 a 4 años en áreas de soporte, manejo de personal, coordinación y supervisión de equipos de trabajo, helpDesk, Service Desk y mesas de servicio. - Conocimientos: Linux, Windows, Conocimientos de ITIL, ITSM, administración y coordinación de Service...