Customer Support Representative

hace 3 semanas

Iztapalapa, México Community Phone A tiempo completo

**Community Phone**:

- remote first and always_

At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.

Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our vision is a future where technology doesn’t replace human connection, it strengthens it.

As a venture-backed, Y-Combinator graduate, we have the drive, resources, and motivation to revolutionize the telecommunications industry. We leveraged our technical expertise to deliver the flexibility of VoIP with the reliability of the cellular network and brought this technology to customers' existing landlines. We launched our revolutionary product four years ago and are quadrupling our customer base year over year.

We've doubled our ARR between 2022 and 2023 and we’ve expanded from 17 fully-distributed teammates to ~60, serving clients like KFC, AT&T, state and local governments, General Motors, and homes across America. We are excited about our growth and eager to welcome team members who’ll help us lead the market with delightful customer experiences and a supportive, collaborative work environment.

Join us in our mission to put the power of the phone back into the hands of the people Together, let’s build a future where the phone is essential in fostering meaningful connections.

**About the role**

We are looking to expand our support team and hiring Customer Support Representatives who love to delight our landline users.

***You will...**:

- ** Track** customer concerns, identifying trends, and driving calls
- ** Work Cross-Functionally** to remove customer obstacles
- ** Ensure **every customer has an extraordinary experience
- **Understand** why customers wish to cancel and working on solutions to keep customers satisfied
- **Listen** for opportunities to **Upsell** our customers on additional products and services that will save them money and solve their issues

**You are...**:

- ** Calm Under Pressure**, excellent at establishing rapport, and comfortable chatting with a variety of people
- ** Kind** to your core
- ** Able to Adapt** quickly to change
- ** Excellent** in both **Verbal** and **Written Communication** skills
- ** A Skilled Multitasker** and **Organizational** by nature
- ** Experience** with Zendesk, Hubspot or similar technology

**Compensation**:
We are hiring globally and paying $6/hour as a base salary with additional commission potential

**Shifts**:
Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis

**Community Phone Culture**:
Community Phone has a _customer-obsessed_ culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:
We value **Curiosity** and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

**Efficiency** in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a **Bias Toward Action** is essential for achieving our goals and delivering exceptional results to our customers.

We strive for **Transparency** and prioritize open, **Direct** communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a **Founder Mindset**, we're able to achieve our goals and create exceptional products.

We value a **Caring Mentality**. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

**visit **about us** for more info**:

- Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board_
- Our salary ranges are determined by role, level, and location._

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