Conference Support Specialist

hace 6 días

Monterrey, México ContactPoint 360 A tiempo completo

**Join our CP360 Family, today**

**Who We Are**:
We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago. We are certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand.

**Job Summary Purpose**:
The Conference Support Specialist acquires all skills to provide quality service to customers by answering incoming client lines, handling their requests, and moving them to the proper service location or audio conference call. The Conference Support Specialist provides support to executives and professionals on a daily basis. The Specialist is well prepared, confident, and multi-tasks while maintaining high quality customer service. The Conference Support Specialist may be called upon to assist in solving last minute technical, event, planning, or event coordination issues. The Specialist also presents a professional demeanor at all times towards clients, other associates, and management

**Job Duties and Responsibilities**:

- Exhibit flexibility and a professional attitude at all times with clients, co-workers, and managers
- Answer all incoming lines within the guidelines and protocols established
- Assist all callers in a timely manner
- Routinely check the holding queue for callers needing assistance
- Gather correct data from all callers and appropriately place callers into correct conferences
- Identify efficiency opportunities and present to management
- Continually monitor role and call assignments to be aware of schedule assignment
- Know and follow all prep and sign in/out times for role and call assignments
- Be signed in, set up, and ready to perform duties at assigned prep times
- Redirect callers to appropriate areas if they are not calling in to join an audio conference
- Conduct basic audio checks or basic technical troubleshooting with callers as needed
- Answer client questions and escalate issues, if required
- Attend and actively participate in assigned training and progression classes
- Complete all training, pass tests and assessments within standards and timelines specified by the training department
- Utilize company sponsored tools and website to grow personal and professional skills
- Attend scheduled one-on-one meetings with manager and come prepared with items to review

**Requirements**:

- High school diploma or equivalent
- 6 months of complex customer service or contact center experience

**Preferred**:

- 2+ years of complex customer service or contact center experience

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

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LinkedIn: ContactPoint 360
Facebook: ContactPoint 360
Instagram: ContactPoint 360
Twitter: ContactPoint 360

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