Infrastructure Support Specialist
hace 3 semanas
**Job Summary**
The Infrastructure Support Specialist is responsible for overseeing the installation, servicing, and repair of equipment/systems including evaluation of existing installations for operational efficiencies and potential business risks, as well as identifying, positioning, selling, and delivering consulting services for networking and security related topics
**Duties & Responsibilities**
- Provides quality telephone support with a high degree of customer service, product expertise and timeliness
- Troubleshoots, diagnoses, and oversees repairs of defective equipment
- Performs selected software troubleshooting and repair
- Documents customer problems/issues as well as troubleshooting steps and resolutions
- Escalates unresolved problems or issues within prescribed timeframes
- Sell and provide consulting services on a regular basis
- Sell/upgrade and install products for the existing customer base
- Be able to attain a monthly revenue quota
- Generates revenue by charging the customer time and materials for any work not covered by the support agreement
**Knowledge, Skills & Abilities**
- Effective verbal and written communication skills.
- Customer Service skills.
- Problem solving and troubleshooting skills.
- Ability to complete and maintain work and project records.
- Ability to meet deadlines.
**Qualification**
- 2+ years applicable experience
- High school diploma preferred
**The Global Support Team**
The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.
**About Epicor**
At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.
We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
**Equal Opportunities and Accommodations Statement**
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role
- but your experience doesn’t match every qualification of the job description, that’s okay
We are an equal-opportunity employer.
Tipo de puesto: Tiempo completo
Sueldo: $22,000.00 - $25,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Bebidas gratis
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Trabajo desde casa
- Vales de despensa
Puede trasladarse/mudarse:
- 64650, Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Educación:
- Licenciatura terminada (Obligatorio)
Experiência:
- Infrastructure Support: 2 años (Obligatorio)
- Technical Support: 2 años (Obligatorio)
- Network and Server Support: 1 año (Obligatorio)
Idioma:
- Advanced English (Obligatorio)
Lugar de trabajo: remoto híbrido en 64650, Monterrey, N. L.
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