IT Infrastructure Support Specialist

hace 6 meses

Monterrey, México Polaris Inc. A tiempo completo

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

JOB SUMMARY:
IT Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to supporting all technology needs of Polaris employees, IT Client Support Specialist may also assist in providing local hands on support for corporate tier 3 IS teams.

ESSENTIAL DUTIES & RESPONSIBILITIES:

- Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
- Ticket and time tracking using our ITSM solution, ServiceNow
- Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
- Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
- Administration of Active Directory and O365 for all user and end-user system objects
- Provide local hands on support for corporate tier 3 IS teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
- Maintain ongoing computer refreshes and setups
- Create documentation, standard work, and knowledge base articles
- Act as a local resource for Worldwide Service Desk projects
- Participation in after hours on-call support may be required

SKILLS AND EXPERIENCE
- 3-5 years’ experience working in an enterprise helpdesk setting required
- Must have Professional Title certificate
- Intermediate/Advanced English communication skills
- Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required
- Advanced knowledge of Windows 7, Windows 10, and server operating systems required
- Experience configuring and maintaining laptops and desktops in an enterprise environment required
- Experience with Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint
- Self-motivated with the ability to work independently and/or collaboratively with remote peers
- Excellent communication and customer service skills required

WORKING CONDITIONS:

- Required to work 3rd shift onsite support (one week, every 3rd week)
- Manual and physical dexterity required
- Must be able to lift 40 + pound equipment
- Warehouse, office, and manufacturing environment
- Occasional travel may be required

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

EEO Statement

Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

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