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Call Support Representative
hace 2 meses
**Job Title**:
Call Support
**Description**:
**About Integon**
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.
At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.
**Our Benefits**
- Full paid during training
- Nine days of Paid Time Off (PTO) in addition to regular vacations
- Fully reported wages to IMSS and Infonavit
- Weekly food vouchers of $304 MXN
- Weekly Payment
- Life and burial insurance
- Parking On-site
- Wellness Center On-site
- Exclusive coffee shop on-site
- Special discounts at establishments
- Employee Referral Program
- Monthly activities and celebrations
**About the role**:
Our call support associates are primarily responsible for contacting roadside assistance service providers and securing service for our customers.
In this role, you work with a sense of urgency and professionalism to ensure that a roadside service provider is dispatched effectively and efficiently, avoiding any unnecessary delays in rescuing the customer and meeting their expectations.
Key Responsibilities:
- Employ probing questions and actively listen to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Resolve routine, complex, and unique questions/issues.
- Ensure facilitation of first call resolution and customer satisfaction
- Acquire service providers and provide information to enable a fast, efficient rescue
- Provide high level of service.
**Functional Skills**:
- Strong empathy skills and a ‘heart’ for helping others
- Fully Bilingual (English/Spanish)
- Excellent level of communication skills (both written and verbal)
- Flexible and adaptable to business requirements for changes needed to service the customer.
- Ability to prioritize and multi-task.
**This is an on-site and full-time position in Tijuana, Baja California.**
**Education and Experience**
- High school diploma or equivalent experience
- 2-3 years of customer service experience preferred
For this position, we offer up to $6,000 Pesos before taxes.
**Star date**: December 13th, 2024
**Last day to apply**: November 27th, 2024
Pay: From $6,000.00 per week
Application Question(s):
- What is your level of English both written and spoken?
- This job requires you to be in Tijuana or Rosarito. Where do you live?
**Experience**:
- Customer Service: 1 year (preferred)
Work Location: In person
