Solar Support Representative

hace 2 meses


Tijuana, Baja California, México Sol Nova Contact Center A tiempo completo

**Job Summary**

We are seeking a highly skilled and customer-focused Solar Support Representative to join our Sol Nova Contact Center team.

**Key Responsibilities**

• Provide exceptional customer service to solar customers, resolving routine, complex, and unique questions/issues.

• Ensure first-call resolution and customer satisfaction on all transactions handled.

• Employ probing questions and actively listen to customer issues or questions, showing interest and compassion.

• Demonstrate accuracy in processing changes to customer financing agreements based on the information provided.

• Handle requests regarding customer documentation, clearly explaining any follow-ups required and updates.

**Functional Skills**

• Solar and call center experience is a big plus.

• Availability from Monday to Saturday is a big plus.

• Excellent communication skills (both written and verbal).

• Flexibility and adaptability to business requirements for changes needed to service the customer.

• Collaborate with peers and management on special projects and committees.

• Ability to prioritize and multi-task.

**Requirements**

• 2 years of customer service experience in a call center.

• English language proficiency (A0/A1, A2, B1, B2, C1, or C2).

**Work Environment**

This is an in-person work opportunity.



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