Solar Support Representative
hace 2 meses
**Job Summary**
We are seeking a highly skilled and customer-focused Solar Support Representative to join our Sol Nova Contact Center team.
**Key Responsibilities**
• Provide exceptional customer service to solar customers, resolving routine, complex, and unique questions/issues.
• Ensure first-call resolution and customer satisfaction on all transactions handled.
• Employ probing questions and actively listen to customer issues or questions, showing interest and compassion.
• Demonstrate accuracy in processing changes to customer financing agreements based on the information provided.
• Handle requests regarding customer documentation, clearly explaining any follow-ups required and updates.
**Functional Skills**
• Solar and call center experience is a big plus.
• Availability from Monday to Saturday is a big plus.
• Excellent communication skills (both written and verbal).
• Flexibility and adaptability to business requirements for changes needed to service the customer.
• Collaborate with peers and management on special projects and committees.
• Ability to prioritize and multi-task.
**Requirements**
• 2 years of customer service experience in a call center.
• English language proficiency (A0/A1, A2, B1, B2, C1, or C2).
**Work Environment**
This is an in-person work opportunity.
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