Customer Experience Representative

hace 3 semanas


Guadalajara, México Sparrow Search A tiempo completo

**Job Description: Customer Experience RepresentativeSummary**
**100% Remoto**

Responsible for administrative and customer service tasks to ensure accurate and timely processing of orders and complaints. Keep customers informed about the status of orders, shipments, and warranty cases.

**Essential Responsibilities**
- Process and confirm customer purchase orders.
- Enter new customers and contacts into ERP and CRM systems.
- Manage customer complaints and close cases per procedures.
- Proactively communicate order and complaint status to customers.

**Qualifications**
- Passion for customer experience excellence.
- Ability to work under pressure.
- Attention to detail and technical aptitude.
- Excellent communication and organizational skills.

**Education and Experience**
- College degree required.
- Over 2 years of customer service experience.
- Basic knowledge of electrical power.
- Advanced English proficiency.

Tipo de puesto: Tiempo completo

Sueldo: $29,000.00 - $35,000.00 al mes

Beneficios:

- Seguro de gastos médicos mayores
- Vales de despensa

Pago complementario:

- Bono de asistencia

Tipo de jornada:

- Turno de 8 horas

Pregunta(s) de postulación:

- Sistemas ERP y CRM que manejas

Escolaridad:

- Licenciatura terminada (Deseable)

Experiência:

- Customer Service: 2 años (Deseable)
- empresas de manufactura: 1 año (Deseable)

Idioma:

- Ingles Avanzado (Obligatorio)

Lugar de trabajo: Empleo presencial



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