Customer Service Representative I

hace 1 mes


Guadalajara, Jalisco, México Glidewell Guadalajara A tiempo completo

About the Role

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We are seeking a highly skilled Customer Service Representative to join our team at Glidewell Guadalajara. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

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Key Responsibilities

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  • Answer inbound telephone calls from current and potential customers in a timely and professional manner.">
  • Provide administrative support to customers, including checking on ship dates, offering product information, updating account details, and inputting call notes into the customer management system.">
  • Promote company products and services to meet customer needs.">
  • Assist customers in problem-solving, planning, development, and execution of stated goals and objectives.">
  • Research and resolve simple customer complaints in a fair and efficient manner.">
  • Communicate effectively with employees, management, and team members to ensure seamless customer service.">
  • Maintain accurate records and reports as required.">
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Requirements

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To succeed in this role, you must possess:

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  • A high school diploma or equivalent.">
  • Previous experience in customer service and/or call center operations is essential.">
  • Excellent communication, interpersonal, and problem-solving skills.">
  • The ability to work in a fast-paced environment and adapt to changing priorities.">
  • Strong attention to detail and accuracy.">
  • Proficiency in MS Office suite (Excel, Word, PowerPoint) and general office procedures.">
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What We Offer

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We offer a competitive salary of $40,000 - $50,000 per annum, depending on experience, plus benefits, including health insurance, retirement plan, and paid time off. If you are a motivated and customer-focused individual who enjoys working in a dynamic environment, please apply now

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Why Choose Us?

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At Glidewell Guadalajara, we prioritize our customers' satisfaction and well-being. As a Customer Service Representative, you will have the opportunity to make a real difference in people's lives by delivering exceptional service and support. Join our team and take your career to the next level



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